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Overview:
In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the U.S.
In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the U.S.
We are looking for an Technical Support Specialist to join us and become part of the Arrow family.
Great People Work Here!
We Offer:
Competitive Compensation
The stability of a 100+ year old company and the spirit of an innovative and entrepreneurial organization
We promote from within! Career growth potential.
Based in the Vancouver Corporate Office
Permanent Part-Time
Shift: 3 days/week (Monday, Tuesday, Thursday)
Hours: minimum 20hrs/week
Responsibilities:
The Technical Support Specialist role is to ensure the organization’s users are supported technically so they can successfully accomplish their assigned work tasks. This role includes troubleshooting user technical issues, including hardware, software and systems based issues. Incident and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level. This is an in-office position.
Major responsibilities include:
Field incoming incident and service requests from end users via our service desk software application, email, telephone or walk-up requests.
Handle all incidents and service requests in a professional and courteous manner.
Document all pertinent end user identification information and nature of issue.
Receive, install/setup and assign hardware equipment and train users as required.
Prepare hardware packages and send via courier to other branch locations as required.
Perform hands-on resolution at the desktop-level including installing and upgrading software.
Work with other IT technicians during problem resolution.
Occasionally travel to other branch locations in the Vancouver area to deliver and/or install hardware equipment or perform other services in conjunction with or on behalf of senior IT Services staff.
Comply with all rules and regulations, protocols, and established metrics.
Other duties as assigned by Manager your direct manager or indirectly by a local IT director/manager.
You Possess:
Degree in Computing Sciences certification, or in the process of acquiring such certification.
Basic knowledge of ITIL V2 or V3 for Service Delivery is preferred.
Excellent and clear communication skills, both verbal and written.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills in a diverse working environment.
Strong work ethic, time management, and job prioritization skills.
Strong safety mindset, especially when visiting other branch office locations.
Embody Arrow’s values: Safety, Responsibility, Integrity, Quality, Teamwork and Fun!
We are an equal opportunity employer.
