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Aspex Eyewear is currently looking for Agents to join our Customer Service team (Only incoming calls – No telemarketing). If you’re passionate about customer service and are known for your excellent communication and people skills, this could be the opportunity you’ve been waiting for.
Qualifications
- Perform customer service in English and French for all incoming calls, emails and tickets.
- Manage, resolve, and / or escalate all incoming phone calls, emails, and tickets received, while maintaining the highest degree of professionalism and service
- Follow up with customers, provide feedback and see problems through to resolution
- Demonstrate excellent customer service skills and exceed customer expectations
- Preserve and grow your knowledge of help desk procedures, products and services
About You :
- Bilingualism in French and English is required
- Proficient in Microsoft (MS) Office Suite (Asset)
- Proficient in SAP B1 (Asset)
- Demonstrates excellent customer service skills
- Sense of humor and superb communication skills
- Ability to thrive in a team environment
- Self-motivated with a thirst for knowledge
- Time management skills and ability to multi-task
- Call center or help desk experience is an asset
We Offer :
- Great schedule. No weekends, No night shifts.
- Easily accessible by metro (Namur) and highway (Décarie).
- Free parking.
- Health and Dental insurances.
About Us :
Aspex Eyewear is one of the world’s largest global distributors of quality eyewear and sunwear, serving markets in North America, Central America, the Caribbean and Europe. Since its inception in 1965, Aspex Eyewear has established itself as one of the industry’s leaders in both eyewear design and technological development. Aspex serves over 50,000 accounts in over 80 countries and is responsible for some of the top fashion and technology breakthroughs including the magnetic clip technology (Easyclip, Takumi, Paradox, etc.) and memory metal eyewear as well as its patented Turboflex and Easytwist technologies.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Mont-royal, QC: reliably commute or plan to relocate before starting work (required)
Work Location: One location
