Linen Chest Looking for Customer Service Agent|Receptionist at Laval, QC Full Time

Head Office | Laval

Our business is growing and we are looking for people who strive to be part of a team where providing exceptional customer service is their passion! It is a fulltime hybrid receptionist/customer service agent position within the Customer Care Department who will work in conjunction with various departments in the company.

Reception Responsibilities:

• Greet visitors, determine the reason for their visit and direct them to the appropriate person
• Route calls to the right people within the company
• Respond to questions received by phone, email or in person regarding general issues, online and store orders
• Receive, sort and distribute internal mail and deliveries
• Coordinate daily shipments of mail and parcels to various suppliers worldwide
• Place supply requisitions for head office employees and stores
• Update internal contact lists

Customer Service Agent Responsibilities:

• Deliver exceptional after sale service to our customers via various communication channels: email, chat, and phone call in our service center
• Respond to customer requests and feedback about our products, services, the process of purchasing online, and their order status
• Process returns, exchanges and refund requests

• Excellent verbal and written skills both in English and French
• Perseverance, consistency, professionalism and courtesy at work
• Resourcefulness, creativity and curiosity in troubleshooting and resolving customer issues
• Critical thinking skills and a willingness to put yourself in the shoes of the customer (internal and external)
• Team player, positive attitude and excellent listening skills
• Enjoys working in a fast-paced environment
• Ability to multi-task and handle pressure easily
• Tech-savvy, with knowledge of Office suite and very good knowledge of Excel, knowledge of Zendesk and Magento an asset

Additional Information

We offer:

• Work/family balance
• Hybrid working mode (3 days per week in office with possibility to work from home 2 days per week)
• Positive and stimulating environment
• Human and family oriented company culture
• Opportunities for growth within the organization
• Employee discount on all Linen Chest products
• Group insurance program (medical and dental)
• Lucrative referral program ($1,000)
• Free on-site parking
• Accessible by public transportation