Associa Looking for Administrative Service Coordinator at Mississauga, Ontario, Canada Full Time

• Serve as in-office assistance for the maintenance & construction field technicians
• Utilize our in-house Metrix scheduling/billing program- which is used daily for scheduling
• Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and

thoroughness.

• Communicate with Property managers, technicians & customers on a daily basics
• Administrate the collection of work orders and compile work order information for assisting with the billing procedures
• Scheduling, dispatching, processing & tracking the status of purchase orders- follow up as required & assisting when needed with Scheduling special construction & maintenance projects
• Answering calls and must be conversant in construction/maintenance items related to customer service calls, reviewing work papers, schedule work & provide general support for the maintenance team
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Create daily schedule for construction in-house techs- this involves calling customers & coordinating a time & day schedule for them
• Receive and understand work notes from techs so that we are able o type up quotes to send out to PM for approval
• Enter & close purchase orders in a timely manner with notes associated with the job
• Dealing with executive mgmt. when required & providing reports monthly
• Requesting locates form Ontario One call – done online
• Responsible for the division’s email – shared with Service Manager

Requirements

Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Teamwork – Balances team and individual responsibilities; puts success of team above own interests; supports everyone’s efforts to succeed

Knowledgeable, experienced in the GTA area would be an asset for scheduling purpose

Dispatch Experience is a strong asset.

Prioritizes and plans work activities; uses time efficiently

Excellent communication and customer service skills

Benefits

• Competitive Salary & Comprehensive Benefits Package, including extended medical and dental benefits.
• Paid vacation, office holidays, personal, and sick leave.
• Hybrid remote schedule

We thank all applicants in advance; however, only those candidates chosen for an interview will be contacted. Associa is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code, MRCM will provide accommodations throughout the recruitment and selection process to applicants with disabilities when requested.