Aston Carter Looking for Bilingual CSR With TOP 5 Bank at Montréal, QC Full Time

Job Title: Customer Service – CSR Bilingual

Work Location: Montreal, Quebec (Hybrid)

Length of Contract: 8 months with possibility of extension/conversion

Hours of Operation: Monday to Friday 8am-4pm (can also work 7am-3pm)

Role Mandate:

The Bilingual Service Representative is accountable to manage all customer service inquiries. Customer service inquiries are received by phone calls and emails.

Candidate Value Proposition (CVP):

This role allows the candidate(s) to work in an established institution and with multiple groups within the bank, which will allow candidate(s) to build effective skills and confidence. The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development.

Role Responsibilities Include (but are not limited to):

• Provides day-to-day delivery of critical processes, administration, and servicing activities in in connection with retail deposits and payments
• Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements
• Collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience
• Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.

Must-Have Skills:

• Bilingual in both French and English (must be able to hold fluent conversations)
• 2+ years of relevant experience in a similar role
• Customer service experience
• Communicating concisely with professionalism via phone and email
• Tech-savvy individual with strong computer and writing skills
• Previous experience in an analytical role
• Works independently with minimal support
• Good time management and organizational skills
• Ability to problem-solve and take initiative
• Fast learner with the ability to multi-task

Nice-to-Have Skills:

• Previous financial institution experience
• Proficient in Microsoft Office, Outlook
• Ability to maintain composure and sympathize with clients
• Attention to detail and process driven
• Computer skills

Education

• High School Diploma or higher

À propos d’Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.

Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.

Numéro du permis d’agence de placement de personnel : AP-2000486 (Canada – Québec)
Numéro du permis d’agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec)

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Personnel Placement Agency Permit Number: AP-2000486 (Canada – Quebec)
Temporary Foreign Worker Recruitment Agency Permit Number: AR-2000485 (Canada – Quebec)