Excellent opportunity for a experienced receptionist to join one of the largest manufacturing companies! Apply NOW and qualified candidates will be contacted within 48 hours.
Description:
Ensure that customers are provided an unmatched acquisition and ownership experience at all times.
Timely handling of inbound phone calls, emails and SMS communications.
Manage all Test Drive Requests and ‘Ask a Question’ requests that come in from areas that are not in the direct Primary Market Area (PMA) of an existing Genesis Distributor
Monitor and respond to Guest reviews on the Genesis Motors Canada Google My Business Page and other social media outlets
Maintain current knowledge of all sales programs, marketing initiatives, product knowledge and aftersales programs.
Build relationships and liaise with other departments within Genesis and Hyundai as well as vendors to enable prompt and effective responses to guest inquiries or concerns
Identify, report and monitor any high risk cases and bring to the attention of the Genesis CX Team.
Critically evaluate cases and provide solutions to efficiently resolve issues.
Thoroughly assess and make decisions on any financial goodwill that may be provided to Genesis guests or Distributors for specific situations.
Identify and deliver any Opportunity to Delight (OTD’s) to our guest with personalized messages or small gifts.
Provide reporting either daily, weekly or monthly on all Guest contacts and report out on any anomalies or consistencies realized
Develop and foster trusting relationships with Genesis Distributors, Genesis Experience Managers and Genesis Experience Ownership Managers
Work collaboratively with the CX and larger Genesis team.
Take the initiative to suggest ideas that support the overall goal of delivering Exceptional Customer Service to all of our Genesis guests.
Additional Skills & Qualifications:
Excellent oral and written communication skills and a professional telephone manner are required.
Excellent analytical and problem solving skills
Analytical thinking skills are required to ensure that there is the highest level of accuracy in data mining and reporting
Self-motivated with strong time management skills
Process Driven
Strong organizational skills
Fully Bilingual (English/French) is a requirement.
Excellent interpersonal and relationship-building skills
Proficiency in MS Office (advanced MS Excel experience)
Customer Service experience in a luxury retail environment is an asset
For more information, please contact vsingh(at)astoncarter.com
Personnel Placement Agency Permit Number: AP-2000486 / Numéro du permis d’agence de placement de personnel : AP-200048
À propos d’Aston Carter:
Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.
Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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