WE ARE HIRNG!
Job Title: Customer Service Agent – Ticketing
Company: One of the top 5 Banks
Placement type: 6 months + extension (based on availability)
Hours of Operation: 9-5pm EST Flexibility to start at 8am based on Business needs shifts can vary between 9-5 and 11-7
Pay: $23/hour
Work Type: Fully Remote (Ontario)
Job Responsibilities but not limited to:
Proactively identify a better alternative for passengers when schedule changes occur on files.
Communicate with the passengers and rebook the flights as well as reissue the ticket
Issue Tickets for voluntary schedule changes. QC files prior to issuing rules to ensure the correct change fee is being charged and the rules of the ticket are being met.
Resolve complex situations on passenger files such as coupon status issues communicate with the airlines and passengers to identify best resolution for business and passenger.
Professionally handle escalated situations and fulfill special/urgent requests such as passengers at airport without tickets or correct errors made at time of initial booking such as a name correction.
Other tasks as required such as issuing corporate tickets.
Work closely with Finance team to resolve invoicing issues.
Coordinate with and provide support to Reservation change agents to ensure correct fare is charged prior to issuing tickets.
Work closely with different airlines to resolve passengers’ issues.
Collaborate with Customer Care leadership team Associate Managers Associate Directors
Requirements:
Strong Sabre/Ticketing experience within the airline industry
TICO certification
Collaborative individual with great teamwork capabilities.
Someone who is extremely customer focused.
The ability to work independently and exercised sound judgement.
Previous work experience or education in the travel industry
High level of competency with Sabre Red Top skill
À propos d’Aston Carter:
Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.
Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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