Job Requisition ID #
24WD77094
24WD77094 Manager, Technical Content Development
French job description to follow!/La description de poste en français se trouve plus bas!
The Content Strategy & Experience team in Customer Technical Success (CTS) ensures high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk’s platform through impactful content experiences. To accelerate on our journey of delivering a world-class experience and supporting users of all sizes across industries, we are looking for a Manager, Technical Content Development to build a team of content creators who design integrated omni-channel audience-centric content plans and focus on content improvements to customer success.
Reporting to the Sr. Manager of Content Strategy & Experience, your team will align content development for customers and partners. Hybrid role, within commuting distance of office in Montreal, Barcelona, or Bangalore.
Responsibilities
You will build and manage a newly created team of Technical Content Developers covering all Autodesk industries
You will create strategies and frameworks supporting your team to:
Collaborate with stakeholders to identify needs using analytics, customer feedback, and business objectives, and determining product support help and learn audience-centric omni-channel content plans through the post-purchase journey
Design and implement programs to enable CTS to plan, develop, and manage the full end-to-end content lifecycle to support our goals, identifying customer needs and appropriate content formats and delivery systems to ensure customers experience positive, meaningful interactions with our products and services
Establish and drive content improvements to increase consumption and findability of support content through digital channels
Ensure the right content is available to all users at the right time, by getting ahead of customers demand, de-duplication of efforts, and content reuse
Determine goals for technical content development initiatives, monitor, learn and provide actionable recommendations for enhancing content effectiveness
Manage new products content integrations and products rebrand
Represent CTS at industry events internally and externally (Tech series, booth, product overviews)
Guide and train CTS staff on best practices for content creation, aiming for efficiency and quality
You will stay abreast of industry trends, emerging technologies, and best practices in content strategy and user experience design. Integrate relevant insights into team and practice
You will foster a culture of innovation, experimentation, continuous improvement, and knowledge sharing
Minimum Qualifications
5+ years experience leading and developing teams, in customer support or content development
5+ years of experience in designing and implementing omnichannel audience-centric content plans with strong understanding of content strategy principles, including audience analysis, content mapping, and content lifecycle management
Solid project management experience managing cross-functional projects from ideation to conclusion with demonstrated ability to balancing big-picture vision with detailed approach, bringing simplicity and order to complex projects, driving progress and continuous improvement
Analytical and pragmatic approach, consideration of goals and stakeholders’ priorities to achieve the right outcome for customers
Experience with content management systems (CMS), authoring tools, and other relevant software applications
Familiarity with Autodesk’s industries
Understanding of customer success strategies and concepts
Experience implementing search engines (SEO) strategies an advantage.
Experience with large language models (LLMs) an advantage
Independent approach. Proactiveness. A learning and improvement mindset
Experience leading complex global projects with diverse team members, balancing strategic direction
Bring simplicity and order to complex projects and situations through prioritization and motivated implementation to achieve results.
University degree in Content management or related discipline
Ideal Candidate
Voice of the customer mindset and ability to share it
System-thinker, transforming chaos into simplicity – experience inferring insights from customer data
Experience developing cross-company projects and programs – able to work globally to create agreement and common goals
Solution focused – identifying improvement opportunities, comfortable collecting and analyzing data, presenting recommendations. Energized by facilitation, collecting ideas, converging on solutions, prioritizing and getting agreement on path to success
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Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.
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