Description:
JOB OVERVIEW
Aston Carter’s client in Delta is looking to add a CSR to their team. This role will begin in-office during training and can transition to a work-from-home model once training is complete.
RESPONSIBILITIES
Checking voicemails and emails left by clients.
Calls: Roughly 10-15 calls per day (not including follow-up calls and “phone tag”). Calls can last anywhere from 30 seconds to an hour.
Emails: Roughly 50 emails for longer term CSRs, but less for a newer member of the team.
Log on to CRM and address issues that customers left when they dialed in. Most calls are regarding machine/product troubleshooting, following up on order status, tech support, software, etc.
Support customers by remote logging in to their computers to assist with the equipment, which is wired in from the computer.
ERP used is Syspro. Proprietary CRM.
Track parts.
Build quotes and send pricing to clients inquiring.
Additional Skills & Qualifications:
Must Haves:
• Years of experience: 12+ months of customer service experience (Strong Customer Service)
• Order entry and invoicing experience is required
• Communication: Strong command of the English language
• MS Office experience: YES (Excel & Data Entry Testing)
• Education: High School Diploma
NICE TO HAVES
Experience working with paint (knowing formulas, color bases, etc.).
Experience working with tech – service tech (fixing hardware for customers)
Valid passport and driver’s license.
Experience Level:
Entry Level
Only candidates who meet the must have requirements will be contacted
À propos d’Aston Carter:
Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.
Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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