Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.
Department: Customer Experience Design
Job Number: REQ6902
Location: Calgary or Edmonton, AB (Hybrid)
Apply by: November 19, 2023
Paygrade: L – OTH
System Title: Behaviour Designer
# Positions available: 1
Leader Name: Manager, Experience Design
Work Arrangement: Hybrid: You’ll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives.
Purpose
The Experience Design team at ATB exists to define, design and deliver products, tools and journeys that enable ATB to differentiate on our client experience and achieve business results. As a team, we know that an important way we will achieve this goal is to place our clients at the heart of our experiences through human centered design practices.
About The Role
Reporting to the Manager, Experience Design—Behaviour Designers are responsible for defining and refining innovative solutions that help clients complete their goals in alignment with ATB’s strategic objectives. A Behaviour Designer’s work considers all the touch-points clients encounter, across channels, while interacting with ATB’s team members, products, and services to drive behaviour shifts. This entails leading or supporting discovery, diagnosis, design and experimentation processes.
As a crucial part of the Experience Design team, you’ll be working collaboratively across disciplines (including research, service design, product design, content strategy) and Journey Managers; and throughout the organization with partners in ATB’s Areas of Expertise — Everyday Financial Services, Business Banking and Wealth.
Responsibilities
Requirements
Accreditation & Experience
Benefits Of Joining Our Team
You will specialize in Behaviour Design
We lead with an evidence-based scientific method, and play a key role in shifting team member and client behaviour. You will have the opportunity to design and implement experiments across a range of applications and build practical case studies to show the value of behaviour design.
You will gain knowledge
You will be pushed to learn and expand your practice. You will stretch your skills and toolkit in collaboration with your peers. You will refine and share your design philosophy through coaching, speaking, and presenting, building a strong portfolio that will serve you well.
You will help shape ATB Financial for the future
While our team brings decades of experience to the table, ATB is early in the application of behaviour design and growing quickly. Our practitioners play a key role in evolving our practice and how we work. You will be a part of building up a behavioural practice within ATB, while keeping the client at the centre of everything we do.
At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying!
Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.
Online applications are preferred. Please let us know if you require any accommodations.
Benefits
Be great. Be you. Believe.
We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.
What happens next?
Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.
Stay in touch!
ATB is excited to know you’re interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.
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