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Head of Channel Partnerships and Operations Division: Medical
Job location: Remote – Anywhere in Canada
Hours: 40 hours per week, Monday – Friday Employment type: Permanent full-time position
A little about us
Hi, we’re Aurora Cannabis, and we’re so excited to meet you!
We’re a global cannabis company with operations across Europe and North and South America. We’re driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family – from Aurora, Aurora Drift, San Rafael ’71, Greybeard and Whistler.
Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our “A-Team”. We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.
Job summary
You are a successful leader within the channel partnership and operations space. You can build relationships with all levels of the organization to inspire innovation and introduce best-in-class customer care strategies and solutions. You’re guided by your passion for helping others and will stop at nothing to deliver the ultimate client experience – and this is why we can’t wait to meet you!
We’re searching for an ambitious leader to plant their roots with us as our newest Head of Channel Partnerships and Operations. In this role, you will report into the Senior Vice-President, Medical and lead three (3) major pillars. First, you will oversee the end-to-end customer care operations that interacts with our patients and customers and ensures best-in-class experiences. Second, you will manage and deepen relationships with partners and vendors to capitalize on all opportunities and finally, you will oversee our client engagement efforts to develop our business. Sound interesting? Here is a little more…
As the Head of Channel Partnerships and Operations you will…
- Develop and execute strategies by leveraging technology solutions, consolidation, or other opportunities to optimize our channel network reduce costs, drive profitability and elevate the client experience
- Design and execute in partnership with business development resource(s) strategies to engage with senior level buyers to demonstrate value of product offerings and close out deals
- Manage the partnership channel budget closely with a laser focus on driving profitable revenue
- Monitor and report on channel KPIs and other indicators in support of continuous service, process, profitability and CSAT improvement
- Oversee a team of customer care professionals who engage in critical sales, service, and back-office duties
- Engage in joint planning with the Marketing, E-Commerce, and Product teams to ensure campaign, messaging and offering consistency
- Mentor, support and engage a team of high performing call center professionals to deliver best-in-class solutions to our patients and customers
- Oversee the vendor and partner relationship management to ensure business success and mapping out areas for opportunity
- Maintain on-going client relationship management in longer sales cycle environments
You will be setup for success if you have…
- 10 + years working in best-in-class operation environments with track record of transforming people, process, and technology to drive optimizations
- 7 + years of accountability for teams that deliver world class customer care
- 7 + years in vendor and partner management driving results for all parties
- Post-secondary education in a related field such as Business Administration (we would also welcome an equivalent combination of education, training, and experience)
- Experience working in a regulated environment within distinct creative boundaries
Bonus points if you have…
- Experience in B2B or B2C environments with D2C
You’re the ideal candidate because…
- You are a dynamic leader who can develop strategies and execute initiatives in ambiguous environments
- You are a vibrant professional who can transform complex processes into automated practices that improve efficiencies and maximize opportunities
- You are a creative collaborator who thrives in a team dynamic where you can think outside the box to resolve challenges and introduce customer-oriented solutions
Life@Aurora .
With us, you’ll find a place where you belong and love where you work with competitive compensation, stock options, RRSP matching, performance bonuses, remote-work, benefits, virtual happy hours, 420 celebrations and more! We will go above and beyond to prioritize your success and help you #GrowWithAurora. Learn more by visiting our Careers Page – Careers – Aurora Global Leader in Cannabis (auroramj.com)
Next steps
Apply today by submitting your resume through our website. You can expect your application to be reviewed by our Talent Acquisition Team and we will contact you if we see a fit via email.
Think you’re the ideal candidate but you don’t meet all the requirements? Apply anyways. We would love to review your application to see if you’re the right fit or find you an alternative opportunity. Not the role for you? Share this posting with your network while subscribing to our Talent Community to learn more about upcoming opportunities (hot tip: if you are an Aurora employee, take advantage of the employee referral program by sharing this posting with someone in your network! If they are the successful candidate, you may be eligible for a bonus!).
Diversity and inclusion
At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.
Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know!
Health and safety
If applicable, Aurora Human Resources will contact you via your email address provided. We do not contact candidates over Facebook or other Social Media apps. You will never be requested to provide confidential information such as banking information or your Social Insurance Number in the interview process.
