At belairdirect, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.
About the role
We’re looking for a Customer Accounts Co-ordinator, Operations to join our growing team!
Under the responsibility of the Manager Customer Accounts, the Customer Accounts Co-ordinator is responsible for taking charge of day to day activities related to the Customer Account customer service teams. They will also be responsible for overseeing various tasks, ensuring customer satisfaction as well as monitoring performance indicators and compliance with company policies, laws and regulations, through auditing of accuracy of transactions completed and call listening to ensure accuracy of process description. Through their review, they will provide ongoing support and feedback to the individual team members and management team..
This is a full time permanent opportunity available in our Vancouver, Toronto, Quebec or Newfoundland offices.
What you’ll do here:
Review, update, maintain and perform Quality Review Process (QRP) for A/R functions as outlined by CAS Audit team, providing feedback to management and recommending technical training based on results.
Generate various performance reports: results monitoring, performance reviews, agent statistics, etc. Identify the actions needed in real time to optimize team performance and work with management by providing opportunities to improve results.
Evaluate, recommend and implement system and procedural changes to improve work flows and/or customer service.
Participate in developing and communicating department objectives, priority plans, service standards, targets, measurements and reporting requirements.
Resolve problematic issues by analyzing and collaborating with employees and other internal departments.
Continuously develop the relational and technical (systems and office automation) skills of the employees in his team.
Design and deliver refresher training to agents. Track performance indicators and give timely feedback.
Qualifications
What you bring to the table:
Post secondary education is considered an asset
Experience of internal customer account operating systems required
Ability to organize, plan and structure work
Good time and priority management
Excellent written and verbal communication skills
Solution oriented
Strong ability to lead discussions and engage individuals
Ability to manage multiple projects simultaneously in a changing environment
Functional English; Bilingualism is a strong asset
Here are a few reasons why others have joined our team:
An award-winning, inspiring workplace that supports its people and recognizes great work
Stimulating, challenging projects and development opportunities to help you grow your skills and career
A comprehensive financial rewards program that recognizes your success
An extensive, flexible benefits package
An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
A $350 annual wellness account that promotes an active lifestyle
Flexible Work Arrangements
Right now, we support 100% remote work, if your role permits. Once it’s safe to do so, we will move to a hybrid approach which will give everyone the best of both worlds – a mix of home and in-office workdays. Schedules will be determined in partnership between individuals, managers, and the team.
Closing Statement
We are an Equal Opportunity Employer
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
This posting closes on February 26, 2022 at 11:59PM.
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