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Service Advisor (Automotive)
Job Number: 343620
Category: Sales
Description: Job title : Service Advisor (Automotive)
Permanent position- Full time!
Location: Richmond, BC
Area code: 604, 778
Postal code: V7A
Start Date: ASAP
Key words; #Automotive.jobs #Service.advisor.jobs #automotive.service.advisor
Your day to day:
You will serve as the communicator and liaison between the customer and the technician, to ensure the that the customer needs are met and well understood. You are responsible for initiating repairs by ascertaining vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders and maintaining customer records.
Determines and documents vehicle issues based on customer description and vehicle condition
Translate customer-reported problems to actionable work orders
Order necessary parts and ensure that they are delivered to the technicians
Monitor the progress of each vehicle and provide updates to customers
Participates in quality control and ensures that vehicle repairs meet company quality standards
Determines applicable warranty coverage
Verifies that the final invoice reconciles with the work performed on the repair order
Maintains customer records and inputs data into the computer database
What you need:
3+ years experience as a Service Advisor
Working knowledge and experience of automotive parts and repairs
High school diploma or anything equivalent
Valid driver”s license and maintain a good driving record
Math skills to prepare and process bills and customer payment
Knowledge of computer programs including word processing and database tools
Ability to communicate repairs and processes to customers in a simple manner
Organizational skills including the ability to make appointments, schedule repairs and track current work in the shop
Location: Richmond , BC
Minimum Experience (yrs):
Required Education: Not Specified
Benefits:
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