Req Id: 414874
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.
Name and description of the hiring department:
The Associate – Human Resources Support is responsible for interpreting, analyzing and explaining the company’s Human Resources rules, policies and programs to internal and external clients of Bell and its affiliated companies.
The Associate is accountable for all transactions and tasks related to employee files. The Associate provides an optimal experience by being responsible for the end-to-end processing and resolution of simple to complex cases and issues, while ensuring that the various systems are updated.
The Associate also makes recommendations to improve work processes, ensure case resolution and that deadlines are met. Escalations may be assigned, as required, by management or other stakeholders.
Job Duties / Accountabilities:
Provide support to employees and other stakeholders, through various channels, by identifying their needs and resolving issues to deliver an optimal experience
Receive, analyze and process transactions related to human resources programs, ensuring that corrective action is taken to avoid errors and deadlines are met
Support internal and external customers in the use of the various tools
Ensure end-to-end ownership by using the appropriate content, tools, platforms and internal resources to analyze and provide accurate, timely and complete responses
Analyze requests using different sources and reports to document the situation in the case management tool and the various systems to ensure data integrity and make corrections if required
Identify and evaluate problems and suggest solutions to help improve processes and the employee experience
Assist the various teams in managing procedures and preparing various Human Resources related documentation
Give excellent attention to detail to ensure accuracy of information and quality of response for customers and related groups
Educate employees on appropriate systems, tools and online content, and to adapt the best responses to each situation
Analyze various issues, identify gaps and recommend practical solutions to ensure an optimal employee experience in a consistent way
Manage different priorities and solve problems related to evolving situations and work processes
Essential Qualifications / Competencies:
Knowledge of English is required: Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position
MS Word basic
MS Excel basic
Ability to communicate effectively in a variety of contexts and to provide accurate, high quality information using different communication methods
Ability to guide and advise customers while demonstrating empathy
Ability to manage sensitive and confidential information
Ability to work in a team and adapt to change
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Temporary – Part time
Job Location: Canada : Quebec : Verdun
Work Arrangement: Remote
Application Deadline: 10/16/2023
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected] .
Created: Canada , QC , Verdun
Bell, one of Canada’s Top 100 Employers. (https://reviews.canadastop100.com/top-employer-bell?lang=en)
Is this job for you? Le service à la clientèle est l’une de vos priorités? Êtes-vous un joueur d’équipe et...
Apply For This JobCompany Description WHO ARE WE? We’ve been serving Canadian clients for over 75 years. The companies that began independently and...
Apply For This JobJob Description A Designated Learning Institution (DLI), Ace Acumen Academy offers our International Students a recognized Ontario Public College credential....
Apply For This JobJob Number 23158584 Job Category Food and Beverage & Culinary Location Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder...
Apply For This JobEquipment & Logistics Technician – Toronto, Ontario Job Posting: # 925764 Position: Equipment and Logistics Technician Department: Continuing Education Status:...
Apply For This JobStudent Extern, Co-op & Practicum Placement Programs Veterinary Technician & Veterinary Assistant Rosedale Animal Hospital in Toronto, ON is accepting...
Apply For This Job