At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.
Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.
Summary
The Business Intelligence/Business Performance Optimization team resides within Bell Business Markets and is responsible for developing, maintaining and using data to drive insights on customer experience and optimization of our back office. The team consists of data analysts for analyzing data, capacity planning management for sourcing and maintaining data, programmers for building dashboards and data scientists for building machine learning models. Our team partners closely with other business intelligence teams within the company and supports primarily our operational teams with impactful insights that help us continue to transform the business.
As a Business analysts, you will be accountable for long-term capacity planning decisions as well as for leading our call and task placement strategy. This is a great opportunity for a transformational leader passionate about enhancing the customer experience while optimizing resource allocations. The successful candidate will assume an influential senior leadership position in the team, and have the opportunity to work closely with partners in Operations, Design & Delivery, Workforce Management, Recruitment, Training & Onboarding, Business Intelligence, Artificial Intelligence as well as our key partners across Sales Marketing and call centre partners.
Key Responsibilities
Critical Qualifications
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: ManagementJob Status: Regular – Full TimeJob Location: Canada : Quebec : Verdun || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Dorval || Canada : Quebec : MontrealFlexible work profile: Mobile
Application Deadline: 10/03/2022
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].
Created: Canada, QC, Verdun
Bell, one of Canada’s Top 100 Employers.
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