Req Id: 413480
Our team is advancing how Canadians connect with each other and the world, and developing breakthrough technology plays a vital role in making our purpose a reality. Contribute your experiences, talents and perspectives as we develop innovative digital solutions and best-in-class networks together. We know you’ll feel a sense of meaningful connection and belonging within our team. Then, with our commitment to environmental, social and governance initiatives, you can feel good about your greater impact – helping people as they connect, work, learn and play.
Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.
Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.
The Managed Business Solutions & Development (MBSD) Team is seeking a motivated team member to join us in the delivery, operations, innovation and evolution of our network services domain. We are excited to share this opportunity with a candidate who has excellent technical, leadership and customer service skills.
Key Responsibilities
Troubleshoot real time issues with focus on customer impact reduction and service stability
Determine root cause of complex issues
Provide support for Level 2 teams and peers
Act as a subject matter expert for LAN / WAN services, providing support to marketing and service teams
Vendor incident and case management
Continuous evolution of alerting, metrics and KPIs as a team
Prepare/participate in training sessions on new or existing technologies
Foster an inclusive, collaborative, high-performance, and continuous-learning work environment.
Actively participate and lead by example on Post Mortems, Continuous-Improvement activities and tools for the team
Act as an agent of change in the evolution of the service with the product and service management teams
Essential Skills
Excellent verbal & written communication and customer relations
Excellent analytical abilities, problem-solving skills, and decision-making skills.
You will be representing our brand when communicating directly with customers. Strong professionalism and display of patience is required.
Certifications and great experience on network products (CCNP, CCISP …)
At least 5 years of experience in supporting the majority of the following technologies:
BIGIP LTM, GTM, ASM and APM
Cisco Catalyst series 6000
Cisco Nexus 5000, 7000 and 9000
Expert knowledge in BGP, IBGP, OSPF routing protocols
Expert knowledge in DNS et DHCP
Expert knowledge in Management tools for IPVPN, SMI and MIS
Intermediate Knowledge with Infoblox
Intermediate Knowledge in DNAC
Intermediate Knowledge in Wireless for Cisco & Aruba
Able to capture and analyse network trace
Firewall Juniper SRX, 3000, 5000 et Cisco ASA
Strong knowledge of IOS and Junos
Ability to work independently with a minimum of supervision; ability to work in a rapidly changing environment.
Excellent presentation skills and ability to explain complex network technologies and designs to audiences with diverse technical backgrounds.
Ability to manage multiple implementation projects that take place simultaneously.
Great thinker, very good resourcefulness, ability to get acquainted on the spot with new technologies, determination and proactivity
Strong ability to recognize opportunities for improvement in daily activities and to take appropriate action
Desired skills
Government of Canada Security Clearance – Secret Level
Excellent computer skills and intermediate knowledge of MS Office applications (Excel, PowerPoint, Word, Visio, Access and Project)
Scripting knowledge in Python, Shell Scripting, Linux tools, etc
Experience in developing and integrating software solutions
Knowledge in Agile methodologies (LEAN, SCRUM, SAFE, etc …)
Proven ability to deliver on a portfolio, of a large and complex nature, while leveraging lean agile methodologies.
Workplace culture enthusiast who promotes fun, inclusion, and a continuous-learning environment.
Working conditions
Regular 37.5 hour work week
7 x 24 on-call rotation may be required
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular – Full Time
Job Location: Canada : Ontario : Ottawa || Canada : New Brunswick : Fredericton || Canada : New Brunswick : Moncton || Canada : New Brunswick : Saint John
Work Arrangement: Hybrid
Application Deadline: 09/01/2023
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that taking care of our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well-being and the well-being of your family too. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and have access to exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, because everyone belongs, you’ll feel valued, respected and supported as you grow and reach your full potential.
We also want to make sure that everyone has an equal opportunity to join our team. We strongly encourage and welcome individuals who may require accommodations during the hiring process to please let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell, please email our Diversity & Inclusion Team at [email protected].
Created: Canada, ON, Ottawa
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