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Funding Innovation is looking for an individual to join our team as a Call Center Representative, working out of our Burlington, Ontario office. This job is expected to be performed in person at our offices during the training process, and we will consider a hybrid option after training is completed.
Customer Services Representatives are an integral part of our business. We are looking for candidates who can handle inbound/outbound calls with our successful bidders. Handing client inquiries from general to specific that may require looking for and providing information. You will:
Be responsible for outbound and inbound calls
Contact the successful bidders of our artwork and complete the sale
Take customer through the sales/delivery process
Provide customer with information regarding – charity, artist name, artwork information etc.
Responsible for customer follow up for a minimum of 3 calls and 1 Email per customer
Data Entry of all incoming bid slips
Payment processing
All other duties assigned
QUALIFICATIONS:
Superior verbal and written communication skills.
Well-developed interpersonal and organizational skills.
Proficient computer/keyboarding skills are essential with experience using MS Office.
Must be flexible and able to adapt to a dynamic environment.
Reliability is critical and you must be able to work between Monday to Friday with occasional Saturdays.
Professional and positive behavior is a must.
Ability to independently make decisions and handle complex inquiries.
Experience in a customer service field is preferred.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Dental care
- Life insurance
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
- Signing bonus
Work Location: On the road
