Tailored Brands, Inc. Looking for Sr. Director, Business Operations at Etobicoke, Ontario, Canada Full Time

As Sr. Director of Business and Rental Operations, your primary responsibility is to develop and implement the department strategy, policies, procedures, and operational standards for Rental, Custom and Tailoring Operations. This position requires strong organizational ability, with a focus on attention to detail. This individual must be able to provide solutions to rental operations, store tailoring and custom businesses, including sales and systems opportunities, while demonstrating good judgement in selecting solutions.

The key to success includes a strong ability to think and plan strategically to achieve optimal sales and operational results, to work collaboratively with cross functional teams in a fast-paced environment while remaining flexible, while remaining resourceful, adaptable, and efficient. This position will report directly to the Sr. Vice President of Retail and Rental Operations.

Duties And Responsibilities

• Build, maintain and iterate a rental, custom and tailoring strategy to achieve business goals and drive revenue
• Partner with cross functional business owners to improve Rental, Custom and Tailoring operations
• Analyze data from customer contact points to recommend solutions for improved efficiencies and process optimization
• Use data and analytics to measure success of tests and pilot programs through changes in operational metrics
• Provide recommendations for systems programming changes to impact business and rental operations
• Partner with the VP of merch regarding rental and custom merchandise selections and pricing to determine the best course of action for implementing changes and communication with the field
• Set short-term and long-term operational goals and maintain accountability for financial results
• Monitor the competitive landscape and relevant industry trends to create an industry leading Rental, Tailoring and Custom Operations program
• Partner with Store Operations as a subject matter expert on Rental, Tailoring and Custom projects
• Oversee the development and implementation of all Rental, Tailoring and Custom initiatives and operations, including tailoring staffing guidelines
• Develop appropriate metrics and tracking mechanisms to build accountability, measure results, and optimize the impact of organizational operations
• Conduct evaluations to identify areas of opportunity and monitor employee performance in business and rental operations

Proven Skills, Abilities And Experience Qualifications

• Retail Management Experience of 10+ plus years.
• Bachelor’s Degree in Business Management or equivalent experience required.
• Ability to think strategically with strong analytical skills.
• Excellent written and verbal communication skills with the ability to flex to various audiences.
• Exceptional customer service skills with the desire to satisfy our internal and external customers.
• Strong time management and follow-up skills.
• Ability to excel in a fast-paced environment while managing multiple tasks simultaneously.
• Strong command of Microsoft Office Products including Outlook, Word, Excel and PowerPoint is a plus.
• Knowledge of retail store and back-office systems is a plus. (CE Platform, POS, Oracle, PeopleSoft, etc.)

Location and Additional Criteria:

• Position based at the Houston, Texas corporate office
• Requires frequent travel across North America

Work Locations: 00099 Head Office W/O Whse 129 Carlingview Dr Etobicoke M9W5E7

Job: Store Operations

Organization: Tailored Brands

Shift: Day Job