BlackBerry Corporation Looking for Senior Business Operations Analyst at Ontario Full Time

Worker Sub-Type: Regular

* Job Description: *

Job Description

The Senior Operations Business Analyst is a key member of the operations team who partners cross-functionally to enable business strategy and drive revenue growth. The successful candidate helps maintain seamless collaboration among teams and continuity across the customer engagement lifecycle through data analysis and insights. Additionally, the role is responsible for the stewardship of the revenue technology stack, related integrations, and data and workflows. This role is for a passionate, hands-on self-starter who sets aggressive goals and is driven to succeed personally and professionally; focused on productivity and deeply committed to quality, integrity, and teamwork.

What You’ll Do

• Advise on new and existing initiatives as the marketing and sales (revenue) technology SME, turning business requirements into system enablement.
• Drive workflow and data analyses to identify business challenges and opportunities; actively participate in defining and implementing resulting action plans.
• Build, execute, and manage automations, inclusive of account list segmentations, within the revenue technology stack to power revenue growth programs.
• Use best practices to establish and maintain scalable marketing campaign and lead-to-sales management with a focus on account-based engagement.
• Prepare ad hoc reports that detail sales pipeline, billings, product usage, and overall performance across specific account groups.
• Contribute to enablement training and continued support for stakeholders affected by new systems and processes.
• Develop and maintain documentation, flowcharts, and roadmaps for workflows and automations.

What You Need to Succeed

• Bachelor’s degree along with a minimum of 5 years of related experience at a B2B Technology Software company.
• A high-integrity individual and a self-starter that can work efficiently, managing multiple priorities and executing with speed.
• Ability to work as a team player, with high emotional Intelligence. 
• A keen interest and understanding of the B2B Software & Services customer lifecycle.
• Ability to think and communicate clearly about complex and technical projects and processes; skilled at translating business requirements and goals into operational and technical requirements.
• Demonstrable experience analyzing and interpreting data to identify quick wins and pull out the next hurdle.
• Detail-oriented, with clear and proven track record of cross functional collaboration to deliver on-time results.
• Ability to effectively coordinate across multiple teams, prioritizing and organizing competing assignments for both self and stakeholders.
• Proficiency in marketing automation platforms such as Pardot; DemandBase; knowledge of Salesforce and native analytics tools.

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Scheduled Weekly Hours: 40

BlackBerry (NYSE: BB; TSX: BB) is a trusted security software and services company that provides enterprises and governments with the technology they need to secure the Internet of Things. Headquartered in Waterloo, Ontario, the company is unwavering in its commitment to safety, cybersecurity and data privacy, and leads in key areas such as artificial intelligence, endpoint security and management, encryption and embedded systems. You couldn’t choose a more exciting time to consider joining us! For more information, visit BlackBerry.com and follow @BlackBerry.

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