Bob Mark New Holland Sales Looking for Parts Sales Counter Person at Lindsay, ON Full Time

The Parts Consultant will be responsible for providing consistently high levels of customer service, selling, ordering and stocking parts for a busy farm and construction equipment dealership. This is a full time position located at our Lindsay location. If you enjoy promoting and selling parts and satisfying customer needs, Bob Mark New Holland would like to hear from you.

Core Competencies

• Quality Orientation
• Time Management
• Creative and Innovative Thinking
• Development and Continual Learning
• Problem Solving
• Accountability and Dependability
• Research and Analysis
• Decision making and Judgement
• Operating Equipment
• Providing Consultation
• Ethics and Integrity
• Planning and Organizing
• Mathematical Reasoning
• Enforcing Laws, Rules and Regulations
• Mediating and Negotiating
• Coaching and Mentoring
• Communication
• Energetic and manages stress well
• Team Work

Job Duties

• Manage inventory and order parts and works to meet customers’ needs
• Establish rapport with customers by offering consistently high levels of customer service
• Provide information regarding parts, including their function, prices, applications and warranties
• Locate the needed parts or service and any related parts or service in which customers might be interested.
• Maintain ongoing current knowledge regarding which parts are in inventory, require reordering, or must be specially ordered
• Assist the general manager resolve inventory discrepancies between the computer inventory and the actual parts available in bins
• Obtains the information needed to place special orders and ensures that the correct parts are sent.
• Must research the availability of certain parts, either within the retail facility or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogs
• Maintain working knowledge of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department
• Help customers select parts
• Provide customers with information about accessory parts and specials
• Ensure that customers are made aware of the entire product line
• Solicit regular customers by telephone to increase sales
• Take orders for parts by telephone, technician counter, retail counter and wholesale accounts
• Interact with Service Dept. to ensure smooth delivery of parts
• Organize orders to be delivered
• Help to ensure that aged inventory levels remain low
• Help to stock new parts and maintain parts in an organized way at all times
• Assist in conducting regular physical inventory counts
  Requirements
• Professional demeanor and appearance
• Able to build and maintain lasting relationships with customers
• Exceptional verbal communication and presentation skills.
• Excellent listening skills
• Strong written communication skills
• Self motivated, with high energy and an engaging level of enthusiasm.
• Able to perform basic calculations and mathematical figures
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.
• Must possess a valid drivers license.
• Experience with customer relationship management software.
• Has a general understanding of agricultural and construction systems and parts.
• Experience and knowledge in Electronic Parts Catalog (EPC) is a must
• Has the ability to use inventory information on a computer screen and can locate parts by checking parts numbers and locating them in the bins
• Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services.
• Is able to effectively communicate with all other departments in the retail facility
• Is able to work independently, managing his or her time and work flow.

Work Conditions

• Manual dexterity required to use desktop computer and peripherals.
• Occasional lifting of items up to 50 lbs.
• Overtime as required.
• Fast paced working environment during busy season
• Excellent team environment

Job Types: Full-time, Permanent

Salary: $40,000.00-$50,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Lindsay, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail: 1 year (required)

Work Location: One location

Application deadline: 2023-04-15
Expected start date: 2023-04-10