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Job description
Come and join our talented and hardworking team in beautiful Bracebridge, Muskoka! The centre of all the lakes, hiking trails and outdoor activities.
Bracebridge Animal Hospital is looking for a passionate, self-motivated, hard working and reliable Client Services Representative – Reception, in a full-time position. We are a 2 doctor, AAHA accredited, companion animal hospital that focuses on dogs, cats, pocket pets and some exotics.
Our priority is providing patients and clients with exceptional, quality service; using only the highest caliber of medication and technology. Our clinic has strict COVID protocols in place for the health & safety of our team and clients.
We pride ourselves on being a team with a positive attitude that works cohesively together. We lead each other to greatness to achieve goals and execute outstanding patient and client services.
Job Responsibilities Include:
Provide exceptional and expeditious client experience
Greet clients curbside and incoming calls
Process incoming and outgoing pets – invoicing and prescriptions
Answer phone calls, which may involve answering medical questions, screening for service needs and scheduling appointments.
Attend to incoming and outgoing mail and e-mail
Document and maintain client information, service data and other pertinent information with business operations software
Facilitating medical prescriptions
Assist doctors, technicians and other personnel with the administration of medications and restraining pets for procedures and treatments, and assisting with curbside services
Ensure all supplies are stocked in pharmacy, treatment and surgery areas
General cleaning and maintenance duties throughout the clinic (examination rooms/treatment areas/reception/utility areas). Including daily laundry
Limited reception duties as needed
Experience and skills:
Must be a self-starter, able to multitask and a team player.
Genuinely enjoys working with people and animals and is able to deal with them even when they are stressed (ill or in pain – animals).
Prefer 1+ years of experience in Veterinary clinic, but not required.
Comfortable with dealing with stressful situations and handling in a professional manner
Ability to comfortably use POS software systems, Microsoft Word and Excel
Ability to meet the physical demands of the job. Work requires lifting, carrying and restraining boxes/animals (will be assisted by other staff members in lifting animals over 30 lbs.). Should be able to lift 30lbs on own.
Walks or stands for extended periods or time
Is experienced in the teamwork approach and works well with all levels of hospital team members.
Employment Incentives:
Offering competitive industry wages, health benefits, RRSP matching
Yearly clothing and Continuing Education allowance
Discounts in hospital on products & treatments, and professional services and complimentary IDEXX services for your pet(s)
No weekend or late evening shifts
If you are passionate about animals and are interested in joining a team of highly devoted animal advocates, our hospital may be the right fit for you.
Those interested and qualified applicants can submit a Cover Letter and Resume to [email protected] Only those candidates invited for an interview will be contacted.