Brawn Bros Heating & Cooling is currently seeking 2 candidates for a full-time Operations Support Specialist role with HVAC/Home Renovations knowledge and experience to join their team.
This full-time position is primarily responsible for supporting the sale of the Company’s full line of HVAC products, and home reno services to our customer base:
· Support outside sales efforts with their assigned customer by providing timely quotation proposals for equipment, controls, parts and supplies represented by the Company.
· Use backend computer systems or eCommerce site to research availability, warranty entitlement,
· Obtain credit authorization to release orders or collect COD payments and balance tendered orders daily.
· Monitor and respond to support inquiries that come in.
· Overcome technical and business objectives for prospective customers.
· Emphasize salable features, prepare quotes from outside sales reps, and enter orders for sales obtained.
· Complete Verification calls with customers, before installation, and satisfactory calls after the installation is completed
· Build and maintain customer relationships.
· Investigate and resolve customer issues and concerns.
· Work in a team environment; interacting with other departments within the organization to facilitate customer orders and inquiries.
· Make follow up contact to customer base to promote product/sales promotions
· Administrative/Filing duties as needed
Qualifications:
· Excellent customer service skills
· High School Diploma or GED required
· Prior HVAC experience is preferred
· Practical knowledge of warehouse, data processing, paper flow and operations procedures.
· Microsoft Office Products (Word, Excel, and Outlook).
· Ability to learn new software quickly and accurately.
· Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
· Typing Skills 35 WPM or more
Schedule:
· 8-hour shift
· Monday – Thursday & Sunday
· Tuesday – Saturday
· 3:00 pm – 11:00 pm & some 9:00am – 5:00pm
Job Type: Full-time
Salary: $35,667.00-$49,736.00 per year
Additional pay:
Benefits:
Schedule:
Education:
Experience:
Work remotely:
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