Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage startups to enterprise leaders.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Customer Experience At Brex
The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. This passionate team gives customers a seamless support experience and is instrumental in ensuring we provide the best possible experience for our customers. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams—sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.
What You’ll Do
This crucial role will enable the CX team to achieve its full potential through high quality recruiting, team development, and impactful initiatives. As Brex grows, so does the Customer Experience team. You will leverage your experience to partner with the recruiting team to find and bring the best people in the world for this role to Brex. You will also focus on team development, finding every opportunity to support the performance and aspiration of your team members and supporting our ability to scale. At the same time, you will leverage your background to help create a consistently high-quality experience for each segment of Brex’s customer base. To do so, you will need to be close to our evolving product offerings, listen attentively to our customers about their experience, and use indicators like CSAT, QA, and qualitative data from the team to help keep the Customer Experience team moving in the right direction. You will be part of building a dynamic team while further simplifying the customer experience, both of which are essential for Brex to achieve our long-term vision.
Responsibilities
Requirements
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
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