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Responsibilities:
- Supervise and co-ordinate sales staff and cashiers.
- Assign sales workers to duties and prepare work schedules.
- Authorize payments and the return of merchandise.
- Resolve issues that may arise, including customer requests, complaints and supply shortages.
- Maintain specified inventory and order merchandise.
- Prepare reports regarding sales volumes, merchandising and personnel matters.
- Hire and train or arrange for the training of new sales staff and monitor and report on performance.
- Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness.
- May perform the same duties as workers supervised.
- May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
Requirements:
- Accurate.
- Client focus.
- Efficient interpersonal skills.
- Flexibility.
- Organized.
- Reliability.
- Team player.
