Canada Cartage Looking for Bilingual Customer Service Representative at Ottawa, Ontario, Canada Full Time

Bilingual Customer Service RepresentativeWhy you’ll love Canada CartageAn iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deeply rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.Position SummaryReporting to the Operations Manager, the CSR will be a dedicated Customer Service Rep for several accounts and provide support to drivers to ensure the timely movement of ground freight.Location: 1100 Polytek St. Gloucester, ON,Schedule: Monday to Friday: 8:30am to 5:00pm, hours may vary to Tuesday – Friday: 10:00am to 6:00pm; Saturday 9:00am to 5:00pm depending on the client’s needs.What you’ll do

• Customer service, inbound and outbound, emails and phone calls
• Enter data into computerized databases and spreadsheets accurately and efficiently
• Support customer inquiries, confirming delivery dates and times and providing updates throughout the day
• Responding to customer escalations in a professional and courteous manner
• First point of contact with drivers while en-route
• Assist with dispatch and routing when required What you’ll bring
• Strong computer and typing skills
• Fluent in English and French
• Quick to learn software programs
• Proficient in Outlook and strong communication by email skills and etiquette
• Ability to multitask and prioritize
• Ability to work independently, self-motivated
• Able to work in a fast-paced environment
• Detail-orientated, responsible, and accountable
• Ability to maintain goal-orientated focus in a busy work area
• Successfully pass a criminal background check
• Strong geographical knowledge
• Knowledge of the transportation industry
• Must have a valid driver’s license and own vehicle Why people love working for Canada Cartage
• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company-wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork, and our core values.
• Perks – discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods so that we can benefit from good economic environments.We are a top employer!
• Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
• Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
• We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for DiversityCome work with an industry leader!Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.We would like to thank all those expressing an interest in this position; however, only the candidates selected for an interview will be contacted.Before you start with us, we will conduct a criminal record check, verify your education, and check your references.Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.#workatcanadacartage