Canada Life is combining our GroupNet for Plan Members and GRS Access portals to build a truly integrated experience. The Integrated Member Site (IMS) will help support the member’s financial, physical and mental well-being throughout their lifecycle.
What you will do:
Working shift hours Monday to Friday 8am to 8pm EST
Become a subject matter expert in the new Integrated Member Site, along with GroupNet for Plan Members and GRS Access websites
Perform trouble shooting, problem solving, and general site navigation
Diagnose technical issues and escalate as necessary
Provide exceptional customer service over the phone and occasionally via email
Communicate in a professional and courteous manner with a diverse group of users
Capture call/email details into a case tracking system
What you will bring:
Effective listening skills and comfortable providing support to a wide range of users
Excellent communicator both verbally and written, fluent in English
Ability to translate complex technical information to each client
Patience with assisting clients navigate the systems
Ability to communicate & write in French is considered a strong asset
Understanding of Operating Systems, Applications and Networking technologies
General PC (and Mac) trouble shooting methodologies, including:
Clearing cache/temporary files
Various Internet browser and email application setting updates
Proficient in Microsoft O365 products
Understanding of mobile applications
Demonstrated analytical and issue resolution skills
Service Desk / Help Desk experience will be considered an asset
Experience using Salesforce CRM will be considered an asset
Experience using BMC Remedy ticketing application considered an asset
Network Requirements
1) Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem. 2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds (speedtest.net screenshot to confirm) 3) Note: 250MB bandwidth per month usage or higher may be consumed
Be your best at Canada Life- Apply today!
We are Canada Life
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
We are one of Canada’s top 100 employers!
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted
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