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As the IT Triage Supervisor, you will oversee a team of Business Systems Analysts, who are responsible for providing daily support to a variety of business units in evaluating, enhancing and repairing operation critical systems that contribute to sales, service, logistics and financial activities for the organization.
You will also be responsible for developing Standard operating procedures, determining team resources assignments, tracking and overseeing team priorities and reporting on progress.
You will work closely with business line managers and Canon USA Triage counterparts to assess system issues, determine solutions, coordinate development and release schedules, manage weekly meetings, develop project plans and issue stakeholder communications to maximize efficiencies across the group.
We’ll trust you to make a big contribution to our team as you develop and grow – you will play a key part in helping us excel today and improve tomorrow!
We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness! By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the
Key Responsibilities
Supervise a team of Business System Analysts (IT Triage)
Assign main and secondary accountabilities
Balance priorities
Collaborate with various stakeholders and ensure information regarding project status and support plans are clearly and continuously communicated to all stakeholders
Assess incoming system enhancements requests and break/fix requirements and recommend solutions
Use your expertise in project management methodology to make recommendations for improvements on all project plans.
Determines team resource assignments, tracks and reports on progress.
Manage weekly team meetings
To Succeed, You Will Have
Bachelor’s Degree or Post Secondary Education in system Analytics, Application Development, or IT Systems Administration required
Understanding of project management methodologies and have experience delivering IT projects.
PMP Certification is an asset
5 years of related work experience
Strong Analytical skills
Good interpersonal skills, including clear verbal and written communication and presentation skills
Ability to prioritize and manage time effectively
Why Join?
COVID-19 SAFETY PRECAUTIONS
Canon is committed to the health and safety of our employees, customers and communities.
By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first. A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.
HYBRID WORK
This position offers a Hybrid work schedule. You will be required to be in the office Mondays and Wednesdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution & Profit Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
On-site cafeteria and outdoor patio
Employee gym and fitness centre
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
Community involvement
Come and join our team and reap the rewards as we work to take Canon to the next level!
We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.
While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at accessibility@canada.canon.com or via phone at 1-855-531-3850 or 905-863-8713
Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does.
Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.
Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.
We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.
