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Position Title: Experienced Auto Parts Store Counterperson
Location: North Bay, ON
Type of Employment: Full-time permanent
Compensation: Competitive wage based on experience & Comprehensive group benefits
Hours
- 40 to 44 hours/week
- Monday to Friday
- Rotating Saturdays
Who are we looking for?
- A dedicated individual looking for long-term employment and who is committed to working reliably 40 to 44 hours/week
- An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience
- A team player with a strong work ethic, positive attitude and customer-focused mindset
Who are we?
We are a family-owned business that values workplace culture and safety and provides opportunities to grow alongside accomplished industry leaders. We believe in cultivating a workplace culture that inspires diversity and inclusion. We accomplish this by fostering a supportive and safe space, celebrating employee differences, and being open, transparent and accountable as a group. If you are a dedicated individual searching for a rewarding, long-term employment opportunity, this job could be the perfect fit! Visit our website to learn more about us at https://www.autopartscentres.com/.
Position Summary
Canusa/APC fosters long-lasting relationships with our customers. We establish connections built on trust, transparency, and dedication. The primary objective of this role is to provide excellent customer service to our valued customers by processing orders using your automotive knowledge, company database and parts catalogue. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals for APC network customers and third-party customers.
Key Responsibilities
- Provide quality customer service and assist customer inquiries both in-person and over the phone using automotive knowledge, company database and parts catalogue
- Answer inbound calls and ensure all calls are answered in a professional manner and make follow-up calls to customers as necessary
- Complete necessary paperwork (e.g. warranty forms) in an accurate manner
- Maintain overall store appearance by cleaning and organizing on a regular basis
- Pick, receive, ship, stock, organize and deliver auto parts orders when necessary
- Other reasonable duties as assigned by the management team
Key Requirements and Experience
- 1 to 3 years of automotive aftermarket parts experience (customer service, sales, repair)
- 2 years of customer service experience
- A valid G Driver’s License and a clean 5-year driver’s abstract required
- Basic computer skills (e.g. ability to use Outlook, online database and web-based training)
- Basic mathematical skills, understanding of basic units of measure and ability to sort alphanumerically
- Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg)
Desirable Skills and Abilities
- Strong communication skills (verbal and written)
- Positive attitude and a flexible mindset
- Attention to detail and excellent organization skills
- High level of professionalism
- Ability to multi-task
- Accountability and dependability
- Excellent ability to work independently and as a team
- Time management skills and prioritization skills with a deadline-oriented mindset
- Ability to make sound decisions
- Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
- Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology
- Ability to understand, respond to and work with a diverse population
Why work with us?
- A supportive culture with opportunity for a long-term career
- Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
- Employee and Family Assistance Program (EFAP)
- Comprehensive benefits package that includes health, dental, out of country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
- Health Care Spending Account (HCSA)
- Deferred-Profit Sharing Plan (Retirement Savings Plan)
- Competitive wage based on experience
- Employee pricing on products, social club perks and employee appreciation events
- Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network
- Equal opportunity employer committed to diversity and inclusion. Accommodations are offered during the application process upon request
Physical Demands and Work Environment
- Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg) safely and consistently
- Ability to walk, stand, sit, climb, balance, twist, lift and bend regularly
Safety-Sensitive Position
This position is a safety-sensitive position. The employee must be free from impairment while at work and be fit for duty, as high alertness level is absolutely required.
INDHP
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
We’ve implemented daily screening, have installed plexiglass shields, increased the frequency of cleaning, and provided masks, gloves and hand sanitizers. Regular hand washing/sanitizing and physical distancing of 2 m is required.
Experience:
- Automotive Parts Sales Occupations: 2 years (preferred)
- Customer service: 2 years (preferred)
Licence/Certification:
- Class G License and clean 5 year abstract (required)
