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Req Id: 414631
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.
Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.
Summary
The Business Intelligence/Business Performance Optimization team resides within Bell Business Markets and is responsible for developing, maintaining and using data to drive insights on customer experience and optimization of our back office. The team consists of data analysts for analyzing data, capacity planning management for sourcing and maintaining data, programmers for building dashboards and data scientists for building machine learning models. Our team partners closely with other business intelligence teams within the company and supports primarily our operational teams with impactful insights that help us continue to transform the business. In addition, the team has an active role in the change management process within Bell Business Markets, often including: automation initiatives, self serve tool development, and process engineering. We are looking for a candidate with an aptitude to create business impacts using data-driven approach. As part of this team you will have the opportunity to implement the latest practices in analytics, data visualization and machine learning to enable Bell Business Market team members to have faster and more insightful access to the drivers of their operations.
Key Responsibilities
- Highly analytical with an understanding of the basic principles of working with large and complex data sets
- Ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations
- Demonstrated initiative, leadership and a passion for learning new skills
- Ability to effectively guide an analytics team
- Ability to communicate and present to colleagues with technical and non-technical backgrounds
- Strong work ethic and persistence in the face of challenges and opportunities
- Demonstrated curiosity and ability to learn quickly, with an ability to manage multiple projects and priorities
- Work with partners within Customer Operations and across Bell to make data-drive business decisions
Critical Qualifications
- Undergraduate or masters degree in Engineering, Business, Computer Science, Operations Research, Physics or Mathematics
- Manipulating large & complex datasets Statistical software and data-mining tools and methods; such as SAS, SPSS, MatLab/Scilab, R, CART or other statistical packages
- At least one general programming language such as Python (preferable), Java or C/C++ Experience with query development using SQL Experience with data visualization tools and time series
- Experience in management is an asset
- Presentation skills are an asset
- Experience in reporting and data visualization tools such as Microsoft Reporting Services, Microstrategy, Tableau and Python Dash is an asset
- Experience in large data sets and machine learning techniques is an asset
- Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.
Preferred Qualifications
Experience in Telecommunications.
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: ManagementJob Status: Regular – Full TimeJob Location: Canada : Ontario : Mississauga || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/16/2023
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected] .
Created: Canada, QC, Montreal
Bell, one of Canada’s Top 100 Employers.
