Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.
At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
The Senior Customer Service Representative (Senior CSR) presents professionally and shares a positive and upbeat attitude with their team members and clients. The Senior CSR is responsible for providing exceptional customer service to Liberty clients and customers accessing the company by telephone, email and/or coming into Liberty locations. The Senior CSR provides the first point of contact for all inbound and outbound customer support and must represent the company and our customer service philosophy with the utmost integrity. The Senior CSR will ensure all clients are greeted in a courteous and professional manner and will assist the customer according to company procedure and policies. In addition to providing service to external customer and clients, this role also supports our internal clients administrative requirements in support of business operations.
Accountabilities
Customer Service
Emergency Response
Accountabilities Continued
Administrative Support
Productivity Statistics
Problem Solving, Policy and Procedures
Education and Experience
Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.
For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.
Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.
With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.
What we offer
Company funded Pension program
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
Apply now
Job Type: Full-time
Salary: $40,000.00-$42,000.00 per month
Benefits:
Schedule:
Ability to commute/relocate:
Education:
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Work Location: One location
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