Carstar Collision & Glass Service Looking for Estimator at Cambridge, Ontario, Canada Full Time

CARSTAR Cambridge is currently looking to hire an Appraiser/Estimator to join our auto body facility team. Applicants should be ambitious, reliable, hard-working and able to work in a TEAM environment. 

CARSTAR Cambridge is an equal opportunity employer. A benefits package will be available to the successful candidate, compensation is based solely and entirely on experience.

The responsibilities of the Appraiser / Estimator focus on two main areas but are not limited to: accurate damage analysis and customer service. The Appraiser / Estimator is responsible for:

• Assessing vehicle damage and creating an initial repair order estimate
• Maintaining regular contact with the appropriate insurance company to advise on vehicle repair status
• Serving as the primary point of contact for customers during and after the repair by providing information, repair updates, and a high level of service throughout the process

 

The Appraiser will need the following experience/background to be successful:

·        Experience with Mitchell Connect and Audatex estimating software

·        Knowledge of Insurance “DRP” practices / guidelines

Job Summary & Qualities

The Appraiser is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This position is often the main point of contact with CARSTAR for the customer, so the appraiser must strive to represent the company in a professional manner. It is imperative that this person possess a good work attitude and foster a positive team spirit in support with the overall philosophy of the company and fellow employees.

Accountability and Responsibility of Position

Customer Service

• Inspect qualified vehicles and write damage appraisals.

• Responsible for handling all appraisals, work authorizations, repair orders, supplements and warranties when dealing with the customer, striving to maintain and improve closing ratio for the company.

• Follow up on customer appraisals, in order to increase closing ratio; also, can develop and implement follow-up program on appraisals.

• Ongoing communication with adjuster, production staff and customer regarding repair status.

• Inspect repair and meet with customer when picking up vehicle to ensure customer satisfaction.

Appraisal Process

• Follow the CQS customer greeting processes with all individuals

• Utilizing the tools in the CQS appraisal and best practices process.

• Captures consistently, utilizing the vehicle assessment forms, all customer and vehicle information, detailed vehicle damage entries and prior damages as per CQS requirements.

• Follows the standard imaging process on all potential insurance appraisals

Administration of RO Package

• Ensure all parts are ordered correctly and in a timely fashion

• Parts ordering and back orders are documented in the file

• Signs off final inspection section of QA checklist validating vehicle is ready for delivery

 Experience/Skill Requirements

• Functional/Technical Knowledge:

Management Software (Mitchell and/or Summit)

Microsoft Office Software (Word, Excel, Outlook)

Estimating Software (Audatex and/or Mitchell)

 

• Specialized Training:

ICAR a plus

WHMIS

 

• Skills & Abilities Required:

Work independently without close supervision

Ability to interact with all levels of personnel

Highly organized, analytical and motivated; ability to handle multiple concurrent assignments

Strong communication skills (written and verbal)

 

Experience with Audatex & Mitchell Connect

Must have a driver’s license

The Appraiser must be able to multitask within a team-oriented body shop, and have great Customer Service and Organizational Skills.  

Join the leading team and be part of North America’s largest and fastest growing collision repair network. Interested applicants can send their resumes through Indeed or bring their resume in person to 35 Lingard Rd. in Cambridge anytime between 8am to 5pm Monday to Friday.

Since our inception, CARSTAR Cambridge has strived to be a forward thinking and progressive Auto body shop. We offer a fast paced, fun, team-oriented workplace. We pride ourselves on our world-class ethics, standards and consistency when it comes to serving our customers.

We welcome all applicants who want to be part of an excellent team!