CCAC Looking for BUSINESS PROCESS COORDINATOR at Ontario Full Time

BUSINESS PROCESS COORDINATOR

REPORTS TO: Manager, Continuous Improvement

LOCATION: Home and Community Care Support Services Waterloo Wellington

OFFICE BASE: Waterloo

STATUS: Temporary, Full-Time (up to 6 months)

SCHEDULE: 8:30 am – 4:30 pm, Prescheduled Monday-Friday

UNION: CUPE

ASSIGNMENT: 1.0 FTE

POSTING #: 23-C-032

POSTING DATE: August 8, 2023

CLOSING DATE: August 15, 2023, 4:30 pm

KEY RESPONSIBILITIES

• Advances an integrated, systems-based approach to business management

• Develops, recommends, coordinates and supports the evaluation of operational business processes in consultation with internal and external stakeholders, incorporating principles of quality management and performance measurement resulting in improved outcomes and efficiencies

• Coordinates development, implementation and evaluation for business processes, including the development of quality indicators to measure business process compliance

• Develops and recommends standards for organizational and supporting documentation including policies and procedures, forms, flowcharts, process maps, technical materials, correspondence, reports, presentations, etc.

• Creates and coordinates communications relating to business process (re) design

• Supports the analysis and interpretation of regulations, legislation, literature and standards

• Analyzes business functionality and coordinates changes to the use of the client information system as they relate to business process

• Advances an organizational approach to policy and procedure and forms management using a standardized framework which encompasses incidental revision and scheduled review

• Serves as a resource to training, data quality and reporting

• Other duties as required

EDUCATION AND EXPERIENCE

• Undergraduate degree (e.g., English, Business, Communications, etc.)

• Three to four years of relevant experience

• Experience in healthcare environment is preferred

• Insight, expert and corporate level understanding of the roles and strategies which require the use of technology, administrative processes and professional intervention for the entire organization

• Extensive working knowledge of information systems and technology e.g. MS Word, Adobe Acrobat, MS Visio, MS Excel, web technology, HTML, and virtual communication, education and facilitation tools

• Communication and facilitation skills to negotiate and relate with tact, diplomacy and courtesy to employees, management, service providers and external stakeholders

• Able to communicate effectively in both oral and written formats with employees, management, service providers and external stakeholders

• Knowledge and experience with business process analysis, CQI tools and methodologies

• Efficient problem solving, analytical and judgment skills

• Knowledge of and expert facilitation skills in organizational change management relating to business process (re)design

This position may be assigned to other teams and shifts including weekend rotation, as well as any of our work locations as operationally required.

HCCSS Waterloo Wellington strives to create a respectful, accessible and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at HR.WW@HccOntario.ca for assistance.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

APPLICATION PROCESS

Home and Community Care Support Services Waterloo Wellington is committed to the principles of employment equity.

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting Competition 23-C-032 before 4:30 pm on Tuesday, August 15, 2023.

• Employees of HCCSS WW, please apply using: Recruitment.WW@HccOntario.ca

• All other applicants, please forward your Resume and Cover Letter to: HR.WW@HccOntario.ca

* PLEASE NOTE* Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.

We thank all applicants in advance however, we will be communicating only with those selected for an interview.

System ID: 2023-6326

Job Type (EN): Temporary (Full-Time)

Job Industry (Choose up to 3 industries) (EN): Government and Public Sector, Healthcare and Medical Services

Career Level (EN): Experienced

External Company URL: https://healthcareathomejobs.ca