If you have a high attention to detail, are happy to provide a hospitable customer experience by phone and email, and show patience and professionalism; we would be interested in talking to you!
Our ideal candidate is providing a premium customer experience, supporting end-users seeking assistance and password resets as well as coordinating with team members to resolve issues in a timely and efficient manner. Contact types include fax, mail, email and inbound calls with members taking on average 10-12 calls / day.
At CGI, all employees are called members because they feel a powerful sense of ownership and accountability. Members at CGI are building their own company – in 100+ offices worldwide. CGI has the global resources, expertise, stability and dedicated professionals needed to achieve results for clients – and for members; that’s why an astounding 90 percent of them are CGI shareholders.
When we hire you, we want you to stay! We want our members to succeed! That’s why we pay well and we provide an exceptional work environment where you will learn, grow and develop new skills to maximize your potential.
Role and Responsibilities
Preferred Experience and Skills
Required Qualifications to be Successful in this Role
Home Office / Remote Work Requirements
What’s In It for You?
Think You Are the Right Fit for Our Team?
COVID-19 has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Service Desk members are required to provide services in both official languages therefore there will be some questions during the interview in both English and French.
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
Required qualifications to be successful in this role