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The Chase is building a team of inclusive, strategic and dynamic leaders that embody a leadership style that promotes equity, productivity and workplace satisfaction. Our mission is to MAKE AN IMPACT. We achieve this through our dynamic team composed of champions across all realms of the hospitality industry – from creative and marketing to culinary, beverage and beyond creating the ultimate guest experience.
Our love for hospitality extends further than our dedication to creating amazing guest experiences; it’s our duty to develop our team of professionals to become the next industry leaders; it’s our quest to find the finest ingredients; it’s our social responsibility to become a more sustainable organization every day.
What you will find at The Chase is passion without pretense; a unique group that loves coming to work every day, shouts good morning, rolls up their sleeves and works together to create innovative techniques to redefine hospitality.
SERVICE LEADER
The Service Leader works in tandem with the Restaurant Leader, Front of House, and Heart of House teams to create an unparalleled guest experience while ensuring a leading class experience for all staff members. The Service Leader will possess exceptional accountability for planning, organizing and directing all guest services, food and beverage operations, and development processes while achieving optimal guest satisfaction.
WHAT’S ON YOUR PLATE:
Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they do
Create an environment that is warm, welcoming and filled with positivity for guests and employees
Uphold our standards at all times and treat everyone with courtesy and respect
Prepares and implements standard operating procedures, coordinates restaurant operations during each shift, determines and implements operating improvements
Manages all aspects of staff performance in accordance with established service standards, ensure staff knows and adheres to established steps of service and service standards
Monitors adherence to health, safety and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviors of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
Maintains restaurant cleanliness and upholds esthetics standards of CHG
Monitor staff schedules and ensures that budgeted labour costs are met
Submission of Weekly and Monthly packages; oversight of weekly and monthly invoice scans, credit card uploads
Maintaining accountability for all internals controls around invoices, cash and other payments handling and procedures
All responsibility to cash handling procedure, maintenance and safe and till handling weekly auditing
Interacts with guests, to ensure all inquiries, guest recovery and complaints are handled promptly
Review GOD doc and monitor restaurant sales and revenue
Implementation and execution on marketing and promotional activities
Appropriately adapts to seasonal changes and creates and manages relevant initiatives
Arranges for maintenance and repairs of equipment and services
Ensure repairs, maintenance and preventative maintenance plan for the building, facility, and grounds as per the Purchasing Manager
Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train
Assesses staffing requirements on a continuous basis to identify current needs
Oversee trackers on a daily
Complete weekly payroll reports
Review weekly reservations and events
Host and lead weekly manager meetings
INGREDIENTS YOU WILL BRING TO THE TABLE:
Fully understand and embody PLANTA’s can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
Demonstrated experience with decision making, process improvement, strategic planning, customer focus, management proficiency, managing profitability, quality control
2-4 years of management experience in either a food service or retail environment
Strong interpersonal and conflict resolution skills
Excellent oral/written communication skills
Strong analytical/decision-making skills
WHY YOU’LL LOVE WORKING WITH US:
Opportunities to grow and develop your career with our ever growing company
Tuition and Professional Certification Program Assistance
ClassPass Wellness/Fitness Program provided
50% Discounts at all full service CHG wide concepts
At The Chase we do not tolerate any form of discrimination in the workplace, including during the recruitment stages. As such, all applications are viewed by our diverse recruitment team that uses a holistic and equitable approach. The Chase is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Ontario Human Rights Code And the Accessibility for Ontarians with Disabilities Act during the application process are available upon request.
