Chem-Aqua Services, division of NCH Canada Inc. Looking for Service Resource & Scheduling Specialist at Brampton, ON Full Time

We are looking for a highly motivated, organized person who thrives on the challenge of getting things done. This position will primarily be responsible for the coordination of technicians and work schedules, relaying incoming work orders and providing support and inquiry responses to customers and technicians. The Service Resource & Scheduling Specialist also maintains files, forms, records and billings; ensuring all forms and billings are complete and accurate.

Job duties will include but not limited to:

• Dispatch technicians to various jobs and work sites; providing them with all relevant details concerning service to be provided according to priority;
• Provide customer support by addressing any questions, problems, or requests for service;
• Record and maintain files & records of customer service requests, work or services performed, charges, reports and other dispatch information;
• Prepare weekly/monthly schedules for technicians;
• Process quotes received by sales representatives;
• If necessary make accommodation arrangements for technicians (i.e. booking flights/hotels);
• Organize, maintain and coordinate office records and files in their proper locations;
• Other projects and duties as assigned.

Requirements:

• Superior organizational and time management skills.
• Proficient with computers, including MS Office Suite, internet and email.
• Exceptional interpersonal, communication and follow up skills.
• Ability to work in a high stress / high demand environment.
• Strong analytical competencies for planning and scheduling.
• Accountability & Adaptability.
• Ability to work well with cross functional teams.

Here’s what we will provide:

• A great team
• Safe and positive work environment
• Excellent compensation package
• Benefits and other incentives
• Remote Work: Flexible

Schedule:

• 7.5 hr shift with ½ lunch
• 10:00 am to 6:00 pm (day shift)
• Monday to Friday

If you are looking for a career rather than a job and want the security of being part of a strong, established company, apply today!

Chem-Aqua Services is committed to providing accommodation during our recruitment process for applicants with disabilities, upon request. If you require accommodation at any time during the recruitment or interview process please let us know once we contact you.

Job Types: Full-time, Permanent

Salary: $35,000.00-$39,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• Are you proficient with use of Office 360, internet, and email?

Experience:

• scheduling: 1 year (preferred)

Work Location: Hybrid remote in Brampton, ON L6T 1E6