As a Customer Service Representative at our Contact Centre, you’ll be the first point of contact for clients calling in with questions about our products. You’ll deepen client relationships by quickly resolving issues, identifying financial opportunities, and providing personalized banking solutions.
How You’ll Succeed
Client Engagement – Provide support for clients by helping them to manage their accounts and products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Collaborate with others to ensure clients are connected to the right people and opportunities.
Problem Solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find the right solutions.
Product Knowledge – Deeply understand CIBC’s suite of products and use your knowledge to connect clients with the right product opportunities. Proactively suggest product options that will help clients achieve their financial goals.
We’re on a mission to build the relationship-focused bank of the future and we’re looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do. Because life at CIBC is not only what you do, but how you do it.
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
Who We Are: Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples,...
Apply For This JobWho We AreOptimity builds software to keep people healthier and happier. We’re looking for someone with a passion for health...
Apply For This JobEmbark on a Bright Future with Centre for Skills Development Are you entrepreneurial, client-focused and committed to teamwork and excellence?...
Apply For This JobAbout Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and...
Apply For This JobCustomer Service Lead Job Family – Customer Service This family is dedicated to supporting the customer before, during and after...
Apply For This JobJob Description Jefferies is growing its presence in Canada with an expansion of our Canadian broker dealer, as such, we...
Apply For This Job