Serving as a member of the Canada Judgmental Credit Team, the person in this role will support base commercial credit and consumer highline credit with the opportunity to get exposure to base credit functions as needed.
The incumbent is required to work on shift (shift available 9:30-5:30pm, 10:00 am – 6:00 pm, 10:30-6:30 or 11:00-7:00pm Monday- Friday with every other Saturday rotation shift of 10:00 am – 6:00 pm EST).
This is an opportunity to work remote with office located in Mississauga, ON or in London, ON.
Responsibilities:
Possesses and applies higher credit authority limit and sound judgment
Works on complex projects under general supervision
Review commercial credit applications and credit line increase requests
Review consumer credit highline credit line increase requests
Interact with clients assigned through inbound calls and process queue work
Assist in performing credit decisioning using internal and external credit information such as credit bureaus, trade experience, personal guarantees, financial statements, and bank references
Analyze information to judge credit worthiness
Assist in client issue resolution and addressing credit needs
Ensure compliance to company and credit policies, auditing procedures, and department goals and standards
Aid in ensuring consistency and quality of process and decisions across the company
Support cross-training and line-balance opportunities to assist business partners
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
1-3 years of call center experience an asset (inbound and outbound)
Experience in credit, lending, and working within a financial department
Working knowledge of reading and interpreting online credit reports from Trans Union, Equifax and/or Dun & Bradstreet
Resolve complex issues directly with clients or third parties
Proficient computer and keyboarding skills with a focus on Microsoft Office applications (Word, Excel and PowerPoint)
Ability to deliver clear and concise written and verbal communication
Experience with commercial environment an asset
Bilingual in French and English
Education:
High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Operations – Services
Job Family:
Credit Maintenance
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the “EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) ” poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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