DEPARTMENT: Community Services
POSTING NUMBER: 105865
NUMBER OF POSITIONS: 1
JOB STATUS & DURATION: Full Time Permanent
HOURS OF WORK: 35 hour workweek
LOCATION: Hybrid Model*– when working onsite, you will report to the location of 8 Nelson Street West.
SALARY GRADE: 5
HIRING SALARY RANGE: $84,403.00 – $94,954.00 per annum
MAXIMUM OF SALARY RANGE: $105,504.00 per annum
JOB TYPE: Management and Administration
POSTING DATE: February 14, 2024
CLOSING DATE: February 28, 2024
Area Of Responsibility
The core mandate of Brampton’s Recreation Division is to deliver exceptional and sustainable community-based recreation services for our residents. Our team has the important responsibility to plan, develop, deliver and evaluate programs and services that respond to the evolving needs of our community.
We provide a hub for all residents to drop-in and connect, enhance their social lives in a safe, open and welcoming environment, and develop skills that are meaningful to them. Our centres are spaces where residents can access services that respond to their leisure needs; whether they are searching for sports programs, health and wellness, an outlet for artistic expression, or opportunities to explore new programs in science and technology, our Division offers a space and a program for everyone.
Through an analytic and data driven approach, it is our responsibility to understand the core requirements of our communities, including their diverse social needs and the complex factors contributing to how they are able to access recreation in their day to day lives.
The strength of our team resides in the work each and every individual in our Division contributes through their skills, dedication and passion for creating safe, healthy and vibrant communities.
Role Summary
This role reports to the Supervisor, Planning and Customer Experience and is the Division’s primary point of contact in researching, recommending and executing customer touchpoint improvements at all levels of service.
This position is responsible to coordinate across all Recreation lines of business to document gaps from a customer perspective and recommend opportunities for improvement.
Responsible to collect, organize, and analyze data on the customer’s journey through various streams of Recreation services.
Responsible to identify challenges and recommend potential solutions in customer interactions with Recreation products and services.
Responsible to facilitate goal-setting workshops with program/facility teams and to recommend a hierarchy of needs for customer service resources and information tools.
Accountable to ensure objectives align across LOBs and projects are executed at scale.
Works closely with Service Brampton, Information Technology and Strategic Communications to ensure that work within the Recreation Division is seamlessly connected with the overall image of the City by acting as a professional contact to meet recreation business needs and service standards.
OPERATION SUPPORT
CUSTOMER SERVICE
COMMUNICATION AND REPORTING
CORPORATE CONTRIBUTION
BUDGET SUPPORT
TEAMWORK AND COOPERATION
SUPERVISORY RESPONSIBILITY
Education
SELECTION CRITERIA:
Required Experience
Other Skills And Assets
Interview: Our recruitment process may be completed with video conference technology.
As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.
If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #105865 by February 28, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.
As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.
Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.
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