Summary of Duties:
Reporting to the Director Corporate Support Services, the Manager of Customer Service is responsible for the overall management and daily operations of the Citizens First division providing quality customer service for City of St. Catharines municipal inquires and financial accuracy for the intake of various municipal payments and associated processing. Together, with the various City departments, the Manager of Customer Service continuously reviews, identifies and consolidates ever-changing information to effectively implement the City’s customer service strategy.
Duties and Responsibilities:
(These set out the principal functions of the position and shall not be considered as a detailed description of all the work requirements).
Position Requirements:
Salary Range: Minimum $82,022 annually; Maximum $102,528 annually
*2022 rates (2023 adjustment TBD)
Expected Work Location: 50 Church Street, St. Catharines (eligible for remote work)
Hours of Work: 35 hours per week
Applications will be accepted online at www.stcatharines.ca/jobs. Applications received any other way will not be accepted.
The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the
Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.
Job Types: Full-time, Permanent
Salary: $82,022.00-$102,528.00 per year
Benefits:
Schedule:
Work Location: Hybrid remote in ST. CATHARINES, ON
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