City of Toronto Looking for Senior Consultant, Talent Management (Toronto for All – eLearning Design & Development) at Toronto, ON Full Time

Job Category: Human Resources

Division & Section: People & Equity, People Experience

Work Location: METRO HALL, 55 John St, Toronto

Job Type & Duration: Full-time, Permanent

Salary: $95,604.60-$112,312.20 TM5145 and Wage Grade 7

Shift Information: Monday- Friday, 35 Hours Per Week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 04-MAY-2022 to 18-MAY-2022

Reporting to the Manager, Talent Management (Toronto for All), the Senior Consultant, eLearning Design & Development will play a key role in implementing a new diversity, inclusion and human rights learning strategy for the Toronto Public Service, with a focus on designing and developing eLearning.

In consultation with subject matter experts and other stakeholders and leveraging existing resources, the incumbent’s primary responsibilities will be to develop rich content and design and develop innovative eLearning solutions on topics related to Indigenous cultural competency, promoting accessibility, confronting anti-black racism, inclusion and human rights.

Working closely with partners in other divisions, the incumbent will provide leadership through the full eLearning development cycle, including needs analysis, content development, storyboard design and development, development and testing of the eLearning solution, as well as implementation and evaluation of the final solution. In addition, the Senior Consultant may take on broader responsibilities, including developing learning and eLearning strategies and providing senior-level consultation and advice to client divisions on learning and eLearning initiatives in support of the Equity, Diversity and Human Rights learning portfolio.

Major Responsibilities:

• Consults with client divisions, key strategic partners and other stakeholders to assess learning needs and gather content
• Designs and develops effective, end-to-end eLearning solutions for large scale projects or curricula using best-inclass design and development methodologies
• Provides senior-level consultation and advice to clients on learning and eLearning initiatives
• Fosters and maintains collaborative working relationships and strategic links with all functional business partners to build internal capacity on the equity and diversity learning portfolio in the Human Resources Division, Information & Technology Division, stakeholders, partners, and representatives across City Divisions; provides senior level learning advice to business/division leaders
• Stays abreast of current learning technology (formal, informal, social learning, eLearning) and industry best practices; researches and identifies a wide range of emerging eLearning issues, evaluation strategies, and implementation approaches applicable to the TPS environment
• Identifies and analyzes current business processes and practices, recommends overall technical solutions and leverages existing enterprise infrastructure to advance equity and diversity learning initiatives
• Works with subject matter experts and third party contracted eLearning vendors to develop eLearning content
• Works with external organizations to secure off the shelf eLearning libraries that support equity and diversity content
• Prepares various formal project documents such as Requests for Information, Proposals, Quotations, Statements of Work and Service Level Agreements as required

Key Qualifications:
1. Post-secondary education in Adult Education, Educational Technology, Instructional Design, eLearning certification or the approved equivalent combination of education and related experience

2. Considerable hands-on experience in eLearning needs analysis, design, development, implementation, and evaluation

3. Considerable experience with rapid eLearning development tools such as Articulate Storyline, Captivate and Lectora (or other applicable emerging learning technologies), as well as web/graphics/audio/video editing tools

4. Considerable experience with Learning Management System functionalities and standards (such as SCORM, AICC, etc.)

5. Experience in the roll-out of large scale, enterprise-wide or cross divisional eLearning programs and initiatives

6. Ability to engage and collaborate effectively with internal partners/stakeholders on equity, diversity and human rights learning initiatives

7. Knowledge of current equity, diversity and human rights related issues and trends, including Indigenous cultural competency, creating an accessible workplace and confronting anti-black racism is an asset.

8. Knowledge of eLearning standards and best practices (such as accessibility) as well as emerging learning technologies (e.g. social learning, eLearning)

9. Strong project management skills with ability to work in a fast-paced environment, managing changes and competing priorities

10. Ability to problem solve, consult and generate solutions with sophisticated client groups to develop and implement equity and diversity related learning solutions

11. Ability to work with subject matter experts and manage vendor contracts with external eLearning developers

12. Excellent communication and organization skills

13. Knowledge of Cornerstone On Demand LMS or equivalent Cloud LMS would be an asset

14. Lived experience as an Indigenous person or member of an equity-seeking group is an asset

15. Commitment to customer service excellence

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City’s Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.