SENIOR TECHNICAL SUPPORT SPECIALIST 1
Job ID: 35691
Job Category: Information & Technology
Division & Section: Technology Services, Technology Services Delivery
Work Location: 703 Don Mills Rd.
Job Type & Duration: Full-time, 2 Permanent Vacancies
Salary: $112,000.00 – $144,200.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 2
Posting Period: 22-Feb-2023 to 08-Mar-2023
Job Description
Reporting to the Manager of Cloud and Infrastructure Services, the Senior Technical Support Specialist 1 will be working within a large corporate technology services environment consisting of thousands of workloads, high-capacity compute and storage systems; enterprise directories, databases and messaging systems; system and security management tools. You will work with business units, technical staff and users to design and implement corporate-wide Technology Services strategies, policies, standards and guidelines to support the City of Toronto’s business and service delivery objectives.
In this role you will lead a team of Security and Network specialists in providing implementation, operations, project review and integration, service development and advanced troubleshooting of all aspects of perimeter security and network ingress/egress. As a leader and supervisor of the team you will manage the operation and maintenance of the City’s Perimeter security platforms (firewalls, proxies, load balancers, gateways), direct the design and construction of upgrades and enhancements of enterprise technologies and ensure the secure integration with cloud and Internet based systems.
Major Responsibilities
Your primary responsibilities as a Senior Technical Support Specialist 1 will be varied.
Specifically, you will:
Designs, architects, analyzes and implements detailed plans and recommends policies/procedures regarding program specific requirements.
Supervises, motivates and trains assigned cross divisional project staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
Supervises the day to day project operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, salary increments, hears grievances and recommends disciplinary action when necessary.
Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
Provides advice and consultation to business users and other technical staff to determine requirements, research on solutions, evaluate alternatives, and to recommend policies, data integration, data security, network infrastructure, common software required, and the final product acquisition.
Leads technical project teams comprised of members from other department and/or sections of the division, to determine requirements, research, evaluate, develop and/or acquire, implement and provide technical support for enterprise software products to support business requirements.
Provides senior level support of the enterprise software and hardware installation, upgrades, configuration, account management, security administration, capacity planning and performance tuning.
Performs hardware, software, appliance and related tools installation, configuration, maintenance and upgrades. Also, performs account management, system monitoring and security services on the systems. This includes the creation of City wide policies and standards, and enforcement of the standards relating to users account creation and the access permissions for the users.
Provide enterprise wide backup and disaster recovery services to meet the business recovery requirements. Responsible for the capacity planning, security measurement, and performance tuning of the overall infrastructure, including Internet, Intranet and Extranet environments.
Develops, manages and reports on detailed project plans. Ensures effective corporate standard system security and internal processing controls (audit controls) are maintained.
Impacts change management for both hardware and software, and manages vendor relations in the case of external hardware, systems software, network and/or service acquisitions. Provides risk assessment and it’s potential impact on enterprise systems and users.
Ensures timeliness and completion of corporate projects by providing project management and project planning. Influences project scope, monitors critical success factors, co-ordinates projects resources and reports on project milestones/deliverables.
Leads in the preparation of Request for Proposal (RFP), Request for Quotation (RFQ), and Request for Information (RFI) and participates in the evaluation and selection of technical solutions.
Establishes City wide standards related to the operability and high availability of corporate data center software/hardware products through the identification and resolution of service or performance problems and initiates changes to enhance problem avoidance.
Reviews, evaluates, recommends and comments on emerging technologies and business innovation for improving service, reducing costs and enhancing efficiency on internal service improvement, cost efficiencies to the public.
Works with highly confidential information; available 7x 24 while on-call to respond to critical page alerts.
Develops technical criteria of the overall mass storage and storage area networks (SAN) to meet the open systems storage requirements of the corporate consolidated data centre.
Key Qualifications:
Your application for the role of Senior Technical Support Specialist 1 should describe your qualifications as they relate to:
Post-secondary degree or diploma in Computer Science/Engineering or a related discipline (or an approved equivalent of education and/or work experience).
Extensive experience in IT Infrastructure and Operations with applied experience in an IT production, systems management or development environment.
Extensive experience in information systems security, risk management and/or IT-related function with emphasis on Information and Data Protection, Infrastructure, Identity and Endpoint Security, Security Intelligence and Analytics.
Extensive experience with designing, deploying and operating firewalls, proxies, load balancers, gateways and remote access systems in a large corporate environment.
Considerable experience with designing and implementing security solutions for integration of on-premises and Cloud/Internet based systems.
Experience with the Checkpoint and other firewall products.
Experience with the Zscalar and other SASE products is an asset.
Experience integrating SAML, OIDC, OAUTH is an asset.
Strong communication skills.
Excellent organizational and project management skills.
Strong troubleshooting skills.
Ability to handling multiple competing priorities while working on multiple, complex, highly visible projects.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.Disability-related accommodation during the application process is available upon request (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
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