CMHA Thames Valley Addiction & Mental Health Services Looking for IT Support Analyst at London, Ontario, Canada Full Time

London, Ontario

• Application Deadline: July 27, 2023 –

The IT Support Analyst will provide front-line primary technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. They will also be responsible for responding to, documenting, and resolving service tickets in a timely manner. The IT Support Analyst must have excellent communication skills, problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members

• Successful candidates must be able to work in-person, on-site at locations in the London/Thames Valley Region of Ontario

The successful candidate must have a Police Vulnerable Sector Check (PVSC) that was completed within the last six months. For candidates who require a request letter in order to apply for a police check, request letters will be provided for candidates that move forward from the interview stage of the recruitment process.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE’RE OFFERING:

• What you’ll be making – $22.33 – $25.71 per hour (Specialized Admin Grid).
• The above are initial rates; with grid increases as per policy
• Internal staff members will be placed on the appropriate grid based on their current rate of pay, up to Level 8 of the grid (see Intranet Policy –
• When you’ll work – 70 hours over two-week period, Monday to Friday 8:30am – 4:30pm. Flexibility with work hours will be required as issues or projects arise; Additional On-Call duties, as per schedule.
• What your benefits will be – After a 90-day waiting period, will be eligible for 20% Prescription Drug Benefits
• Your pension plan –Immediately eligible for optional enrollment in the Healthcare of Ontario Pension Plan (HOOPP)

PSLRTA Notice – This posting characterizes this position as currently non-union. However, please be aware that the organization on September 29, 2022, a vote was held as a result of an application by the Organization under the Public Sector Labour Relations Transition Act. The result was that employees voted to award OPSEU bargaining rights for all employees. Until such time as a new collective agreement is finalized, current terms and conditions of employment and existing, applicable collective agreements, if any, will remain in force and effect.

HOW YOU WILL BE MAKING A DIFFERENCE:

• Provide IT Helpdesk support to all staff
• Provide exceptional customer service in person, via phone, and email as appropriate
• Resolve help desk issues including troubleshooting hardware and software issues
• Perform user administration duties
• Troubleshoot and problem-solve related issues with hardware and software
• Assist in maintaining the integrity of all servers, when required
• Assist with administration for the Intranet
• Assist with maintaining and administering landline and mobile phone units
• Assist Information Technology team in supporting system security (cameras, data backup) and review captured data for security breaches, as necessary
• Assist in managing, supporting, and ensuring operation of all network servers including anti-virus, access permissions, and ensuring securities are in place for users, set-up/change/disable users, perform regular scheduled maintenance on equipment and systems when required
• Maintain equipment inventory
• Work in consultation with other programs and assist with IT functions
• Providing group/individual updates and refresher training sessions on applicable software and develop training handbooks, as needed
• Provide the necessary support, equipment, and training for new employees
• Identify opportunities and recommend solutions that will enhance business processes
• Assist or lead projects or special initiatives, as assigned

WHAT YOU’LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• Post-Secondary education, or in progress education in Computer Systems Technology, Business and Information Systems Architecture, Information Technology Infrastructure, or equivalent. (Primary proof of credentials will be required during the hiring process, i.e. an original degree/diploma/certificate or official transcript; for ongoing education, an unofficial transcript will be accepted)
• Current clear Police Vulnerable Sector Check (PVSC)
• Valid driver’s licence and access to a vehicle is an asset
• Ability to attend work regularly

We prefer the following qualifications:

• Experience providing support and implementation of an organization’s hardware, software, network and operating systems, and workstation and network security
• Excellent communication skills, oral and written.
• Familiarity with incident ticketing systems and use of remote support/control tools
• Experience with project management
• Excellent troubleshooting skills, organizational and time management skills
• Familiarity with server virtualization
• Familiarity/experience with asset management tools, systems, and concepts
• Knowledge of landline and mobile telephones
• Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – July 27, 2023:

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact

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