CMHA Thames Valley Addiction & Mental Health Services Looking for Program Support, Counselling and Treatment at London, Ontario, Canada Full Time

Full-Time, Contract (Ending January 13, 2024)

London, Ontario

• Application Deadline: August 8, 2023 –

This role will support the Manager and staff of Counselling & Treatment Programs and will be responsible for managing the administrative aspects of day-to-day program functions, including reception and data entry.

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE’RE OFFERING:

• What you’ll be making – $19.86 to $22.88 per hour (Program Support II Grid)
• The above are initial rates; with grid increases as per policy
• Internal staff members will be placed on the appropriate grid based on their current rate of pay, up to Level 8 of the grid (see Intranet Policy –
• When you’ll work – 70 hours over two-week period, Hours will be Monday to Friday including daytime shifts 8:30am-4:30pm and one evening shift 12pm-8pm
• What your benefits will be – After a 90-day waiting period, will be eligible for 20% Prescription Drug Coverage
• Your pension plan – Immediately eligible for optional enrolment in Healthcare of Ontario Pension Plan (HOOPP)

PSLRTA Notice – This posting characterizes this position as currently non-union. However, please be aware that the organization on September 29, 2022, a vote was held as a result of an application by the Organization under the Public Sector Labour Relations Transition Act. The result was that employees voted to award OPSEU bargaining rights for all employees. Until such time as a new collective agreement is finalized, current terms and conditions of employment and existing, applicable collective agreements, if any, will remain in force and effect.

HOW YOU WILL BE MAKING A DIFFERENCE:

Program Support:

• Assists with written reports and proposals with regard to the programs and services within Counselling & Treatment Programs, including the expansion and/or modification of services, and to meet documentation and reporting requirements of funding and accreditation bodies
• Works with the Director, Manager(s), Team Lead(s) and staff to create and revise systems and program procedures by analyzing operating practices, record-keeping systems, forms consistency, and assists to implement change
• Works with the Director, Manager(s), Team Lead(s) to ensure effective communication within the program areas
• Works cooperatively and effectively with others to make decisions to enhance organizational effectiveness
• Undertakes self-directed tasks when necessary
• Anticipates, understands, and responds to the needs of staff to ensure smooth operation of services
• Acts as a communication liaison within programs and other organization programs, as well as between other stakeholders and partners
• Demonstrate a clear understanding of Addiction and Mental Health programs & services and the ability to effectively communicate those to individuals via phone, email and in person

Administrative Support:

• Provides administrative support and assistance to the Director, Manager(s), Team Lead(s) and organization staff, including assisting with the development and maintenance of departmental correspondence, documentation requirements, procedures, forms, reports, meeting preparations, etc.
• Provide data entry, file management, generating of reports, and other database work
• Booking and managing of agency in-person and virtual appointments within multiple Outlook calendars and various scheduling systems including virtual platforms
• Refer inquiries to the appropriate individuals across the organization
• Maintain, sort and manage incoming electronic correspondence folders
• Provides accurate minute-taking at meetings for all programs within the organization and ensures that minutes are submitted in a timely manner
• Assists with coordinating and/or compiling accurate and comprehensive regular and special statistical reports to meet organization and funder requirement
• Maintains accurate files and ensures that paperwork is completed for other areas within the organization
• Prepares and reviews program material, forms, presentations, literature and promotional materials
• Prepares and maintains various departmental reports, policies and procedures, meeting preparation, etc.
• Provides support to staff with regard to equipment and supply needs
• Provides telephone reception during regular hours
• Provides back up support to reception desk for vacation or sick calls

Training:

• Registers staff for professional development opportunities
• Assists HR in compiling staff lists for internal organization training or functions and registers staff as required
• Aids program staff with regard to the use of office technology such as computers and database functions while liaising with IT personnel
• Performs other duties and responsibilities consistent with role

WHAT YOU’LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• Post-secondary education or equivalent work experience (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Clear, current Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• 2 years of direct work experience in an administrator/reception role, preferably in a social service agency, required
• Extensive working knowledge of MS Office Professional and strong computer skills
• Demonstrated judgment, problem-solving, and organizational skills
• Flexibility and adaptability to changing needs and circumstances
• Knowledge of addiction and mental illness and co-occurring complex issues
• Able to recognize and diffuse potential conflict situations; confidence to provide recommendations in high intensity situations “on the record” to advocate for client rights and needs
• Competence in relevant computer applications particularly Microsoft Office and Outlook; knowledge of computerized documentation methods
• Balances a multitude of competing tasks and prioritizes duties as needed
• Superior oral and written communication skills
• Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – August 8, 2023:

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact

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