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Job Title: Logistics Coordinator
Job Type: Full-time, Permanent
Job Description
Overview:
- Monitor all import container shipments, follow-up, track and trace, and identify problems and tily resolutions.
- Monitor, track and trace all outbound shipments to customer sites.
- Knowledge of Canada and US markets.
- Provide tracking and load information to clients and drivers.
- Interact with customers via phone/email; provide shipment status and customs clearance; handle customer complaints, and concerns.
- Respond to customer inquiries, providing quick turnaround.
- Build close, strong relationships with all customers, overseas agents and service providers.
- Enter and update order information into dispatch software.
- Complete processing of all documents (BOLs and PODs) and upload in TMS and web portal.
- Confidently problem-solve issues such as missed pick-ups, late deliveries, damaged freight, or incorrect billing.
- Contact carriers and vendors to obtain pricing on transportation lanes.
- Execute any other logistics-related tasks as assigned by the direct Manager.
- Create daily inbound and outbound tracking reports.
- Be accessible to clients, suppliers, and carriers outside standard office hours.
Skills & Competencies:
- Dynamic with good communication/interpersonal skills; customer-service oriented.
- Superior organizational and time management skills with the ability to multi-task.
- Self-starter with a high level of initiative to thrive in an entrepreneurial culture.
- Energetic, hard-working team player with a great attitude.
- Strong sense of urgency with ability to work efficiently under deadlines and effectively manage competing priorities.
- Reliable, resilient, dedicated, and willing to learn.
- Professional, courteous, and cooperative.
- Strong computer and typing skills.
Qualifications:
- Minimum 2 years’ experience in a similar position, ideally in a 3PL environment.
- Strong understanding of the intermodal market.
- Experience working and communicating with CN/CP Portals regularly.
- Proficiency with computer systems, including Microsoft Office, PC Miler, and TMS.
- Ability to follow standard operating procedures with little to no oversight.
Education:
- College diploma or equivalent
Salary:
- Commensurate with qualifications and experience
Benefits:
- Life insurance
- Dental care
- Vision care
- Extended health care
Schedule:
- 8-hour workday
- Monday to Friday, 10am-6pm
Remote Work:
- Hybrid
Job Type: Full-time
Salary: $45,000.00-$50,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
Experience:
- logistics: 2 years (preferred)
Work Location: Hybrid remote in Mississauga, ON
