Cochrane Toyota Looking for Automotive Service Team Leader / Manager at Cochrane, Alberta, Canada Full Time

Cochrane Toyota, located in Cochrane, Alberta, is just a 15-minute drive West of Calgary and a 40-minute drive from the Canadian Rockies. We want to attract top customer service-centric individuals to join our growing service team. Cochrane Toyota is a premier automotive service center recognized for excellence in vehicle maintenance, repair, and customer satisfaction. We pride ourselves on our team of automotive experts and our commitment to providing exceptional service to every customer.

About the Role:

As we continue to grow, we seek a dedicated Automotive Service Team Leader / Manager to lead our customer service team and ensure our clients receive unparalleled service. As an Automotive Customer Service Manager, you will be the face of our company, ensuring that all customer service activities run smoothly and effectively. You will lead a team of customer service representatives and technicians, manage customer inquiries, resolve issues, and maintain high customer satisfaction. Your role is crucial in fostering a customer-first culture and driving our success in the automotive service industry.

What Sets Us Apart?

Cochrane Toyota focuses on people, our customers and our passion for the Toyota brand. We continuously strive to innovate our industry and ‘Make Things Better’ for our customers, staff and community. We are one of the highest-evaluated Toyota stores in Canada and value a team that consistently upholds our ethos. Cochrane Toyota has been awarded numerous accolades from Toyota Canada, including their Platinum TSM Service recognition award and Presidents Pride award seven years running: Cochrane Toyota Services the Cochrane, Bow Valley & Calgary Regions.

What We’ll Bring:

• A work environment built on teamwork, flexibility and respect.
• A competitive compensation package for top performers
• Continuous on-the-job training
• RRSP matching and Deferred Profit Sharing.
• Health and Dental Benefits Package
• Paid Time Off
• Great company culture

What You’ll Be Doing:

• Lead, train, and manage a team of Service Advisors, including coaching team members in daily and weekly 1-on-1 meetings to enhance individual performance and address concerns.
• Develop and implement strategies to enhance customer service and retention.
• Handle customer inquiries and complaints, providing timely and accurate assistance.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Monitor and analyze shop load and workflow activities.
• Collaborate with the service and repair teams to meet customer service standards.
• Implement customer service policies and procedures.
• Track team sales and efficiencies, setting goals to improve performance and customer satisfaction.
• Prepare and present reports on customer service and sales performance to senior management

What You’ll Bring:

• 5-10 years of proven experience as an Automotive Service Manager or Assistant Service Manager.
• Excellent leadership and interpersonal skills.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving and decision-making capabilities.
• Proficient in CRM software, DMS Software and Microsoft Office Suite.
• A desire for a long-term career with a growing organization
• Personal and professional integrity

Deadline for applications: March 31st, 2024.

Only successful applicants will be contacted for an interview.

Cochrane Toyota is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, provincial, or local laws.