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Summary
Location: Toronto Branch
The Logistics Coordinator is responsible for the direct management and handling of freight shipments for clients utilizing various modes of transport. This includes providing rate quotations, negotiating rates with carriers, booking transportation and completing necessary documentation. The Logistics Coordinator is expected to provide guidance and alternatives to clients to ensure shipments move quickly and efficiently from origin to destination.
Core Competencies
Communication
Customer Focus
Quality Orientation
Time Management
Adaptability / Flexibility
Creative and Innovative Thinking
Development and Continual Learning
Problem Solving
Accountability and Dependability
Decision making and Judgement
Ethics and Integrity
Planning and Organizing
High Energy & Stress Management
Team Work
Results Focused
Negotiating
Providing Consultation
Job Duties
Arranging freight shipments utilizing various modes of transport throughout North America and internationally
Data entry functions into internal freight application systems
Data entry into external client SAP applications as required
Documentation generation for domestic and international purposes not limited to work orders, proforma invoices, B13’s, air waybills, ocean bills of lading etc.
Daily tracking & tracing of shipments with carriers, verify receipt of shipments
Updating clients daily on the status of their shipments
Client / vendor interaction daily through email, phone and face-to-face when required
Vendor rate negotiations
Ensure vendor invoicing approval and auditing is completed accurately and in a timeframe consistent with company policy
Respond to customer rate requests in a timely manner
Filing and maintenance of files on a daily basis
Problem solve cases of missing documentation / lost freight as required
Advise management of any issues or problems with customers, carriers or vendors
Provide operational support for co-workers when needed
Ongoing professional improvement through participation in educational courses, seminars and webinars
Other duties as assigned
Requirements
High School Diploma, GED or equivalent
Completion of CIFFA education or industry equivalent training is strongly encouraged
Strong verbal and written skills to communicate with co-workers, vendors and clients located throughout North America and worldwide
Basic mathematical skills
Highly effective negotiation, diplomatic, and conflict resolutions skills
Diligent attention to detail
Good organizational, time management and prioritizing skills
Able to work effectively under pressure
Ability to work well with others
Strong analytical and problem solving skills
Ability to interpret and act upon complex instructions 3
Excellent understanding and ability to use Lotus Notes, Microsoft Excel, Microsoft Word and related computer programs
Work conditions
Travel may be required
Manual dexterity required to use desktop computer and peripherals
Sitting, standing and walking for extended periods of time
Overtime as required
