Requisition Details
Administrative Full-time Replacement Position
The Manager of Customer Experience & Service Innovation will provide leadership and direction for customer-facing Facilities Management services and communications. They will shape and lead strategic innovations within the department to improve productivity, operational efficiency, and service delivery models provided to the entire college community. The incumbent must anticipate future needs and opportunities across the college in the pursuit of customer-added value in various departmental services and processes. Focusing on resource management, value delivery, risk management, long-term planning, and active collaboration with external contractors, academic areas, other service partners, and students, the incumbent will lead through effective change management strategies to produce enriched customer experiences.
Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a work arrangement with 4 to 5 days on-site, with the possibility of 1 day of remote work.
Responsibilities:
Facilities Management Services and Communications
Strategic Service Innovation Initiatives
Qualifications:
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