Connective Looking for Director of Service Implementation at Vancouver, British Columbia, Canada Full Time

ROLE PURPOSE

The Director of Service Implementation oversees the successful implementation of new programs in support of Connective’s strategic goals. This role applies project management expertise, strong leadership skills, and strategic perspective to drive projects forward in a fast-paced, dynamic, and values-driven environment, supporting growth and the sustainability of quality services in all Connective regions.

STATUS

Exempt. This position is open to applicants of all genders.

HOURS

Monday to Friday, 0830-1630, 40 hours per week

This position requires the ability to work flexible hours based on operational needs.

KEY ACCOUNTABILITIES

Service Implementation Oversight

• Provides strategic leadership and oversight to the Implementation Team, ensuring project management support is provided to program teams in the development of new services.
• Monitors the pipeline of prospective opportunities tracked by the Service Development team and continuously update plans for implementation as new information emerges.
• Analyzes risk across Connective’s portfolio of new service projects on an ongoing basis and brings forward tangible actions and recommendations in response.
• Advises on implementation timelines, budgets and risks for proposals and negotiations.
• Reports to Strategic Leadership Team and other bodies, as required, on the progress of projects.
• Conducts ongoing research and learning into resources and best practices related to project management in the social service, non-profit environment, for application at Connective and in our consulting work with partners.
• Establishes and owns best practices for the implementation of new services at Connective, building on the organization’s lessons learned, industry standards, and the principle of continuous improvement.
• Leads the development and improvement of common tools, processes, and systems for project implementation.
• Consults across departments to assess capacity, impacts and options for implementation approaches as the organization continues to grow and adapt.
• Build and maintain relationships with external interested and affected parties, including representatives of various funders, partner agencies and service users.

Service Implementation

• Leads implementation of complex projects while fulfilling other department responsibilities and coaching team members who are leading other projects.
• Coordinates with all Connective departments to ensure the achievement of standards and the successful integration of all systems and processes in new program setup.
• Works closely with Program Directors and Senior Managers to support the development of budgets, timelines and agreements with funders as required.
• Assesses project success and works across departments and programs to apply learnings.
• Develops plans to mitigate potential issues and resolves project issues as they come up.

Department Operations

• Build and execute own department business plans;
• Drive internal improvements for processes and programs.

EXPERIENCE AND SKILLS

We are seeking a highly motivated individual with a proven ability to work within a fast-paced, growth-focused environment. The ideal candidate has:

• A relevant bachelor’s degree or a combination of applicable education, training, and experience
• A Project Management designation, PMP or equivalent (preferred)
• Seven-ten years of demonstrable project management experience within non-profit or government sector
• Ability to manage, motivate and coordinate a staff team
• Strong leadership and interpersonal skills, conflict management and resolution strategies, as well as a positive work approach
• Strong communication skills (listening, verbal and written)
• Well-developed leadership skills with the capacity to reflect, promote, and protect the culture and integrity of the organization and the services it provides, and to manage situations with tact and diplomacy
• Excellent time and project management skills, attention to detail, and ability to manage multiple projects in a deadline-driven environment
• Ability to present information in an insightful and structured manner (written and verbal)
• Sensitivity to the political and cultural environment of interjurisdictional public agencies or similarly complex environment

REQUIREMENTS

• Ability to successfully complete a Vulnerable Persons Criminal Records Check
• Ability to successfully pass a reference check
• Proof of Covid-19 vaccination
• Code of Ethics and Oath of Confidentiality

COMPENSATION

Annual Salary will be negotiated based on experience and qualifications. This role will also be eligible for the Society’s comprehensive Management Benefits Package.

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022 Canadian Nonprofit Employer of Choice Aware from NEOC
• 2023 High-Performance Culture Award from SupportingLines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

DIVERSITY, EQUITY AND INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.