ContactPoint 360 Looking for Social Media Customer Care Agent at Montréal, QC Full Time

Join our CP360 Family, today!

Who We Are:

We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago. We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand.

At ContactPoint 360, we trust and empower our team when it comes to providing best-in-class interactions. Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360: https://youtu.be/u3MiunLjyuA

Who You Are:

We are looking for highly motivated and customer-focused Social Media Customer Care Agents to join our team. The ideal candidates will have experience in customer service and a passion for social media.

Responsibilities:

• Monitor and respond to customer inquiries and complaints on social media platforms such as Facebook, Twitter, Instagram, and others.
• Provide excellent customer service by addressing customer concerns in a timely and professional manner.
• Identify and report any trends or patterns in customer complaints or feedback.
• Collaborate with other departments to ensure customer issues are resolved efficiently.

Qualifications:

• At least 1-2 years of experience in customer service.
• Strong verbal and written communication skills; soft and de escalation skills.
• Strong problem-solving skills and ability to think on your feet.
• Detail-oriented and able to multitask effectively.
• A team player with a positive attitude and strong work ethic.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Demonstrated computer proficiency; Salesforce and Sprout familiarity is ideal.
• Strong judgment / decision making; understands discretion and when to escalate.
• Knowledge of luxury goods and e-commerce will be an advantage.
• English Language skills of CEFR C1 minimum.
• Bilingual in French-English (preferred but not required)

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

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