Contour Logistics Looking for After Hours/Night Dispatcher at Markham, ON Full Time

Position: Overnight Dispatcher

Contour Logistics: We are a logistics company specializing in all modes of transportation, offering service both domestically and internationally. We work with a wide network of carriers to provide a complete transportation service experience, with real time communication, for our customers. We are currently seeking a highly organized individual with great attention to detail to join our team.

Reporting to the Director of Operations and Operations Manager, the Overnight Dispatcher will be responsible for tracking and tracing orders. The purpose of this role is to support our operations team, to provide 24/7 service to our valued customers.

Approximate Shift hours: 10pm – 6am

Key Responsibilities:

· Track and trace; follow up with carriers and customers to obtain and relay real-time information regarding freight pick ups and deliveries

· Maintain consistent communication with carriers on the status of shipments

· Obtain tracking links from carriers on current shipments

· Monitor tracking links to ensure carries are on schedule for their delivery appointments

· Report any issues or concerns to Contour management team

· Provide exceptional communication with accurate and timely updates to customers

· Build customers, carriers, shipping locations and load orders with attention to all detail in our internal system

Requirements & Experience:

· High degree of accuracy and attention to detail

· Exceptional professional customer service skills

· Strong organizational and time management skills

· Ability to work in a dynamic and fast paced environment

· Great problem solving skills

· Excellent written/verbal communication, interpersonal and organizational skills

· Experience in customer service is an asset

· Knowledge of logistics and transportation industry is an asset

· Strong computer skills (MS Outlook, Word, Excel)

· Experience with working in dispatch programs is an asset

· Post secondary degree/diploma

Location: Markham, ON

Language: English (Required), French (Asset, but not required)

Job Type: Full-time

Schedule:

Experience:

• dispatching: 1 year (preferred)

Shift availability:

• Overnight Shift (required)